ALEXIA SCARR
Bentleigh
Summary
Experienced in student administration services with exceptional knowledge regarding a variety of Student Lifecycle functions. Knowledge of providing high quality and time-critical advice to students and teaching departments and ensuring streamlined processes. Familiar with working in complex environments with changing needs and extensive knowledge of compliance requirements, policies and quality measures.
Overview
16
16
years of professional experience
Work History
VE SENIOR SERVICES OFFICER
RMIT
03.2023 - Current
- Evaluated processes regularly, identifying areas of improvement and implementing necessary changes for better results.
- Collaborated with a variety of stakeholders to create a successful Open Day for prospective students.
- Maintained up-to-date knowledge of service changes and delivered weekly and peak rostering for the Student Lifecycle Team.
- Responded proactively and positively to organizational changes.
VE SERVICES OFFICER
RMIT
05.2021 - Current
- Provide high quality customer service and administration support to a range of areas across the Student Lifecycle team.
- Adapt to changing business requirements by assessing priorities.
- Assist students face-to-face, over the phone and online while following up on issues and managing them to completion.
SENIOR EDUCATION AND COURSE ADVISER
Melbourne Polytechnic
01.2017 - 01.2021
- Provided high quality and time-critical advice to students regarding courses, pre-enrolment steps for Government funded courses and fees.
- Established and maintained accurate student records.
- Handled challenging situations in a sensitive and proactive manner.
- Provided training sessions to new staff members.
SALES CONSULTANT
STA Travel
01.2015 - 01.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Fostered business growth by improving customer ratings.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
YOUTH WORKER
BCHA
01.2009 - 01.2015
- Promoted a safe, inclusive residential environment by establishing clear expectations and reinforcing positive behaviours among young people.
- Established trusting relationships with young people through empathetic listening and genuine interest.
- Provided information about available resources and promoted young people’s access to these provisions.
- Completed necessary support plans, reports and documentation to maintain thorough, accurate case records.
- Participated in process reviews to identify strategies for improving and streamlining support processes.
Education
GRADUATE CERTIFICATE - MARKETING
RMIT Online
01.2020
BACHELOR - SOCIOLOGY
Southampton University
01.2009
Skills
- Time management
- Negotiation
- Organizational
- Problem solving
- Communication
- Bilingual
Timeline
VE SENIOR SERVICES OFFICER
RMIT
03.2023 - Current
VE SERVICES OFFICER
RMIT
05.2021 - Current
SENIOR EDUCATION AND COURSE ADVISER
Melbourne Polytechnic
01.2017 - 01.2021
SALES CONSULTANT
STA Travel
01.2015 - 01.2017
YOUTH WORKER
BCHA
01.2009 - 01.2015
BACHELOR - SOCIOLOGY
Southampton University
GRADUATE CERTIFICATE - MARKETING
RMIT Online
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