Alexia Kassandra Estrada
Maddington
Summary
I am an enthusiastic learner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I'm also motivated to learn, grow and excel in any industry. I am a hardworking and dedicated student that is looking for work experience. I will try to understand and complete any tasks and training to the best of my ability
Overview
4
4
years of professional experience
Work History
Team Member
Grill'd Carousel
12.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Retail Worker
Dolly Girl
11.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Childcare Educator
Happy Tone Maddington
02.2023 - 06.2023
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Crew Trainer
McDonald's Maddington
09.2020 - 11.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Bachelor of Education - Primary Education
Curtin University
Perth, WA07.2028
High School Diploma -
Lesmurdie Senior High School
Lesmurdie, WA11.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Adaptability
- Adaptability and Flexibility
- Active Listening
- Creativity and Innovation
- Leadership Qualities
References
Rose Famiano | Teacher in Charge - Languages
M: 0413 160 921
Cheryl Lina Fruelda | Manager at McDonald’s Southern River
M: 0448 774 356
Jelli Pancho | Assistant Restaurant Manager at Grill'd Carousel
M: 0448 765 188
Timeline
Retail Worker
Dolly Girl
11.2023 - 02.2024
Childcare Educator
Happy Tone Maddington
02.2023 - 06.2023
Team Member
Grill'd Carousel
12.2022 - Current
Crew Trainer
McDonald's Maddington
09.2020 - 11.2022
Bachelor of Education - Primary Education
Curtin University
High School Diploma -
Lesmurdie Senior High School
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