Alexis Bea

Data and System Analyst

• Making sure Key Milestones are met.
• Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
• Leading project and ad-hoc meetings.
• Attending and creating minutes for stakeholder's meetings.
• Creation, maintenance and monitoring of project and task dashboard.
• Conducting product and usability testing for the project.
• Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
• Presenting project status report to project manager and stakeholders.

• Run reports, resolve queries, ensure accuracy, prepare business documents, monitor HRIS systems, and maintain data integrity
• Analyze and report the need for system enhancement or customization
• Responsible for inputting data and ensuring they are accurately entered and maintained in SuccessFactors, SAP, and other applicable systems.
• Usability Testing of SuccessFactors

• Assist Developers develop apps/software for the lawyer's projects
• Support lawyers when they need help to troubleshoot, password reset and create a project workspaces through legal technologies.
• Create and lead weekly reports to Project Leads on how's the business in a weekly basis
• Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
• Identified areas of improvement in service delivery processes, implementing changes that led to increased efficiency.
• Evaluated vendor performance regularly to ensure alignment with company expectations and prompt resolution of any issues.

• Assist team lead in monitoring, training and coaching of my Tier 1 teammates
• Handle escalated calls and tickets.
• Support and handle complex customer issue.
• Keep track of bugs, glitches and software errors.
• Directly contact developers for application improvement and testing.
• Minimized ticket escalation rates by proactively addressing recurring issues through root cause analysis and remediation efforts.
• Participated in regular training sessions to stay updated on industry best practices and emerging technologies relevant to the role.

• Assist customer with their apple device's software problems.
• Help them to navigate their device's current features and new features.
• Help customer trouble shoot
• Assistance in resetting password, locked and recovering customer's apple id.
• Schedule a hardware repair for damaged apple devices.
• Upselling apple latest devices release.