Summary
Overview
Work History
Education
Skills
Timeline
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Alexjandra Hayden-Moraes

Denistone East,NSW

Summary

Encouraging manager and analytical problem-solver with talents and passion for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Third in Charge

JD Sports Fashion
05.2023 - Current
  • Led the team, ensuring timely completion and successful outcomes.
  • Implemented training programs for staff members leading to higher skill levels and improved job performance.
  • Mentored staff members to enhance their professional growth and improve team dynamics.
  • Contributed significantly through consistent achievement of KPIs.
  • Enhanced customer satisfaction levels by addressing concerns promptly and implementing effective solutions.
  • Assisted in development of strategic plans to improve overall company performance and reach business objectives.
  • Managed budgets effectively, ensuring optimal allocation of resources while meeting financial targets consistently.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Department Supervisor

JD Sports Fashion
10.2022 - 05.2023
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Handled cash register, returns, and refunds.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Promoted culture focused on encouraging staff to develop skills and abilities.

Casual Sales Assistant

JD Sports Fashion
05.2021 - 02.2022
  • Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
  • Collaborated with colleagues to ensure smooth operations during busy periods, minimising delays for customers.
  • Built rapport with customers through engaging conversations about their interests and preferences.
  • Supported loss prevention efforts by diligently monitoring the sales floor for potential theft or suspicious activity.
  • Improved store efficiency by assisting with scheduling adjustments when needed to cover shifts or manage peak hours.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Utilised upselling techniques to promote additional products and increase sales.
  • Increased customer satisfaction by providing excellent service and expert product recommendations.
  • Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
  • Used in-store system to locate inventory and place special orders for customers.

Butcher Shop Assistant

Tender Gourmet Butchery
09.2018 - 12.2021
  • Maintained a clean and organized workspace, ensuring efficient operations and adherence to health and safety regulations.
  • Provided exceptional customer service with prompt assistance, answering questions on meat selection, preparation, and cooking techniques.
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Increased efficiency by assisting fellow butchers during peak hours or when short-staffed.
  • Contributed to a positive work environment by displaying professionalism, punctuality, and strong teamwork skills.
  • Managed time effectively to complete daily tasks while also accommodating walk-in customers'' needs promptly.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.

Front of House

McDonald's
10.2017 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used POS register systems to complete transactions.

Education

Bachelor of Arts - Exercise Science

Australian Catholic University
Strathfield, NSW

High School Diploma -

Hunters Hill High School
Hunters Hill, NSW
12.2021

Skills

  • Effective Leadership
  • Delegation Abilities
  • Staff Development
  • Positive Attitude
  • Team motivation
  • Flexible Schedule
  • POS System Operation
  • Sales and Upselling

Timeline

Third in Charge

JD Sports Fashion
05.2023 - Current

Department Supervisor

JD Sports Fashion
10.2022 - 05.2023

Casual Sales Assistant

JD Sports Fashion
05.2021 - 02.2022

Butcher Shop Assistant

Tender Gourmet Butchery
09.2018 - 12.2021

Front of House

McDonald's
10.2017 - 09.2018

Bachelor of Arts - Exercise Science

Australian Catholic University

High School Diploma -

Hunters Hill High School

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Alexjandra Hayden-Moraes