Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Alexking Fernandes

Rochedale,QLD

Summary

Current year 12 high school student, looking to transfer and implement my skills and qualifications into a new line of work.. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Checkout Operator

Woolworths
Sunnybank, Queensland
06.2023 - 01.2024
  • Provided assistance to customers with product selection queries.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Processed customer payments quickly and returned exact change and receipts.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Answered customer questions face-to-face or by phone.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Conducted quality control inspections on finished products prior to shipment.

Customer Service

Tabacco Outlet
Brisbane, QLD
12.2021 - 12.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Cross-trained and provided back up for customer service managers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Loaded, unloaded and moved material to and from storage and production areas
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

Ongoing - Diploma of Business

Prestige Service Training
Online
06-2024

Skills

  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Customer Retention Strategies
  • Stockroom Maintenance
  • Physical Strength and Stamina
  • Retail Transactions
  • Payment Processing
  • Complaint Resolution
  • Customer Assistance

Accomplishments

Completed white card training, meaning I am certified to work on construction site's.

Completed a myriad of trainings associated with customer service and all aspects involving the associated aspects of my work.

Languages

Portuguese
Professional

Certification

  • White card

Timeline

Checkout Operator

Woolworths
06.2023 - 01.2024

Customer Service

Tabacco Outlet
12.2021 - 12.2022

Ongoing - Diploma of Business

Prestige Service Training

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Alexking Fernandes