Alfred Michael Widdowson
Don,Australia
Summary
Expert in operations management with a solid foundation in regulatory compliance and quality assurance. Skilled in developing business plans, optimizing resource allocation, and implementing effective strategies that improve productivity and elevate customer service across multiple sectors.
Overview
49
49
years of professional experience
Work History
Northern Region Manager
Fenner Conveyors - Statewide Belting
01.2018 - 01.2026
- Managed branch performance, prepared financial statements, and implemented strategies to enhance productivity and sales.
- Identified sales opportunities, developed business plans and forecasts to drive revenue growth.
- Oversaw day-to-day operations at Bell Bay branch, ensuring compliance with policies and efficient service delivery.
- Addressed customer complaints, built rapport with clients, and created acquisition strategies to maintain satisfaction.
- Evaluated customer work sites to identify necessary equipment, potential risks, and project requirements.
- Coordinated staffing and resource allocation for project execution.
- Recruited, onboarded, and trained new employees while mentoring staff and identifying additional training needs.
- Oversaw inventory to ensure sufficient stock was available while minimizing excess. to ensure adequate stock for sales while preventing overstock situations.
General Manager
Status Awareness Systems - Rally Safe
01.2016 - 01.2018
- Secured tender for tracking and timing services for FIA World Rally Championship across multiple countries.
- Transitioned operations to implement innovative rally safe vehicle tracking system, improving safety for motorsport competitors globally.
- Managed daily operations, ensuring compliance with company policies and efficient service delivery.
- Established business policies and processes, ensuring compliance for state and federal grant applications and enhancing organizational governance.
- Recruited, onboarded, and trained new employees while mentoring staff and identifying training needs.
- Enhanced customer satisfaction by addressing complaints and fostering strong client relationships, leading to increased loyalty.
- Identified sales opportunities and developed comprehensive business plans and forecasts.
- Monitored inventory levels to maintain adequate stock for hardware manufacturing.
General Manager
Promec Services - Tasmania, Victoria & NSW
01.2006 - 01.2016
- Oversaw day-to-day operations of four branches with 45 employees, ensuring compliance and service efficiency.
- Managed performance evaluations and financial statements while implementing strategies that improved productivity and sales outcomes.
- Enhanced customer satisfaction by resolving complaints and fostering strong client relationships that contributed to retention.
- Identified sales opportunities and developed comprehensive business plans and forecasts.
- Recruited, onboarded, and trained new employees while mentoring staff to identify training needs.
- Ensured adherence to company policies, industry regulations, and ethical standards across all operations.
- Monitored inventory levels across branches, reviewing stock and creating weekly orders to ensure optimal supply management.
Fixed Operations Manager
Fairford, Burnie
01.1999 - 01.2006
- Oversaw daily operations of service and parts department to optimize workflow and resource management.
- Developed financial statements and budgets, implementing strategies that enhanced sales performance and streamlined operations.
- Recruited, onboarded, and trained new employees, mentoring staff to address training needs.
- Resolved customer complaints and built rapport with clients to maintain high levels of customer satisfaction.
- Identified sales opportunities and created business plans and forecasts that supported revenue growth.
- Ensured compliance with company policies, industry regulations, and ethical standards.
- Monitored inventory levels and generated weekly orders to ensure efficient operations.
Service Manager
Michael Betts Ford
Devonport
01.1987 - 01.1999
- Managed day-to-day operations of the Service department, ensured compliance with company policies, and delivered efficient service.
- Managed performance, prepared financial statements, budgets, and implemented strategies to improve productivity efficiencies and sales performance.
- Maintained customer satisfaction, addressed complaints, and built rapport with clients to strengthen relationships.
- Identified sales opportunities and developed business plans and forecasts to drive revenue growth.
- Recruited, onboarded, and trained new employees, mentored staff, and identified additional training requirements to enhance team capabilities.
- Maintained adherence to company policies, industry regulations, and ethical standards.
- Monitor and manage inventory levels of each branch, review and adjust inventory stock levels, create weekly stock orders.
- Assisted customers at Devonport location
Service Manager
Von Bibra Motors
Devonport
01.1986 - 01.1987
- Led the day-to-day operations of the service department, ensuring compliance with company policies and efficient service delivery.
- Maintained customer satisfaction, addressed complaints, and built rapport with clients to foster long-term relationships.
- Managed performance, prepared financial statements and budgets, implemented strategies to enhance productivity and sales.
- Recruit, onboard, and train new employees, mentor and develop staff, identifying and implementing additional training requirements.
- Monitor and manage inventory levels of each branch, review and adjust inventory stock levels, create weekly stock orders.
- Monitored adherence to company policies, industry regulations, and ethical standards.
- Identify sales opportunities, and develop business plans and forecasts.
- Oversaw services provided in Devonport location
Mechanic
John Widdowson Autos
George Town
01.1977 - 01.1986
- Diagnosed vehicle issues using advanced diagnostic tools, leading to effective repairs and enhanced vehicle performance.
- Performed routine maintenance and repairs on various vehicle models to ensure functionality.
- Maintained compliance with safety standards and environmental regulations during repair processes, ensuring safe operations and mitigating risks.
- Completed automotive apprenticeship within family-owned enterprise, gaining hands-on experience in various repair techniques.
Education
Workplace Trainer & Assessor - TAE40116
01-2020
Cert IV Workplace Health & Safety -
TAFE Tasmania
01-2016
Cert IV Business Administration -
TAFE Tasmania
01-2004
Launceston TAFE/Technical College -
01-1980
George Town High School -
Tasmania
George Town, Tasmania01-1977
Skills
- Operations Management
- Regulatory Compliance
- ISO 9001 implementation
- Operational Leadership
- Business Management
- Business establishment
- Mine management liaison
- Bid preparation
- Proposal writing
- Cost estimation
- Data Management
- Spreadsheets
- Word Processing
- Computer Skills
- Workplace Health and Safety
- Grant applications
Accomplishments
- 40+ years of mechanical and operations leadership across retail, heavy industrial, mining, and off-road sectors, establishing and scaling workshops and sales showrooms.
- Managed multi-branch operations and field teams (up to 4 branches and 45 staff), driving improvements in productivity, service turnaround, and customer satisfaction.
- Secured and delivered tendered contracts for mining and commercial clients through effective proposal development, client liaison, and project execution, including successful international event tenders.
- Implemented and maintained ISO 9001 management systems and Certificate IV WHS practices to strengthen quality, safety, and regulatory compliance.
- Directed parts supply, procurement, warehouse, and inventory optimization to support workshop throughput and minimize delays.
- Experienced in patent management and government grant applications, overseeing IP protection and strategic use of patents across jurisdictions.
Personal Information
- Hobbies: Sailing, Fishing, Travel, Car Racing
- Title: Day to day management of Operations, in local and multiple branch companies, Implementation of ISO9001 Management System, Certificate IV - Business Management, Organization and establishment of new business, workshop and showroom, Patent applications and management experience, Automotive Mechanical Trade Certificate, Liaison with various Mine Management Companies- preparation of submissions/tenders/quotes, Excellent computer skills. Experience using Word/Microsoft/windows/word processing/spreadsheets/Data management/Programs, Government Grant Applications experience, Certificate IV - Workplace Health and Safety
Timeline
Northern Region Manager
Fenner Conveyors - Statewide Belting
01.2018 - 01.2026
General Manager
Status Awareness Systems - Rally Safe
01.2016 - 01.2018
General Manager
Promec Services - Tasmania, Victoria & NSW
01.2006 - 01.2016
Fixed Operations Manager
Fairford, Burnie
01.1999 - 01.2006
Service Manager
Michael Betts Ford
01.1987 - 01.1999
Service Manager
Von Bibra Motors
01.1986 - 01.1987
Mechanic
John Widdowson Autos
01.1977 - 01.1986
Workplace Trainer & Assessor - TAE40116
Cert IV Workplace Health & Safety -
TAFE Tasmania
Cert IV Business Administration -
TAFE Tasmania
Launceston TAFE/Technical College -
George Town High School -
Tasmania