Ali Akbar Al-Hamideh
Hampton Park,VIC
Summary
A background in customer service has developed and nurtured my ability to communicate effectively in a professional environment. For over five years, I have had to meticulously solve problems for customers and clients while also following instructions from supervisors to reach targets, complete tasks, and keep an overall consistent work output. Concreting provided a unique experience in construction, seeing firsthand the practical application of structures similar to ones I’ve designed during my degree. The Advanced Diploma of Engineering Technology honed my ability to use CAD, a skill that was practiced in nearly all of the 35 courses taken over 2+ years of rigorous study, which I've now taken towards the Bachelor's degree. Overall, I strive to represent commitment, incessant learning, quality of work, and building long-term relationships through trust and strength of character.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concreter
Silvabak Concrete.
Melbourne, Australia
09.2024 - Current
- Operated tools and equipment for pouring and finishing concrete surfaces.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to ensure efficient workflow on site.
- Supported the installation of concrete forms for structural support.
- Operated various machines such as jackhammers, vibrators, pumps, power saws. to perform different tasks related to concreting work.
Part time customer service assistant
SEED HERITAGE
Melbourne, Australia
08.2023 - Current
- Delivered exceptional customer service, fostering strong client relationships to drive repeat business and brand loyalty.
- Managed inventory, ensuring optimal stock levels and seamless visual merchandising to align with brand standards.
- Collaborated with the team to achieve and exceed sales targets, contributing to overall store success.
- Customer relationship management, emphasizing tailored shopping experiences.
- Inventory control and visual merchandising expertise.
- Strong communication and teamwork skills for achieving collective goals.
- Proficiency in point-of-sale (POS) systems and sales analytics to maximize performance.
Team Member / Customer service assistant
Target Dandenong
Melbourne, Australia
09.2018 - 08.2023
- Excellent Communication Skills: Strong verbal and written communication abilities.
- Problem-Solving and Analytical Thinking: I consistently identified and resolved customer issues.
- Patience and Empathy: Demonstrated patience and empathy to understand and address customer concerns.
- Product and Service Knowledge: an understanding of company offerings to provide accurate information and recommendations to customers.
- Multitasking and Time Management: Proven ability to handle multiple tasks simultaneously.
- Technology Proficiency: strong ability in using customer service tools, software, and systems.
- Culturally sensitive, understanding: Providing support in sensitive cultural areas.
Education
Bachelor of Civil Engineering - Civil And Infrastructure (Honors)
RMIT University
Melbourne, VIC11-2027
Advanced Diploma of Engineering Technology - Civil Engineering Design
RMIT University
Melbourne, VIC07-2025
Year 12 VCE -
Dandenong High School
Melbourne, VICCertification
- Driver's license and car
- LO forklift license
- WWCC (Working with Children Check)
- White Card
Volunteer Experience
- Mentor and Fitness coach, Project Fata – Mentorship Program for youth, 02/01/24, Present
- Head of events and funding, Al-Hijra Inc – Religious society event planners, 03/01/23, Present
Languages
English
Native/ Bilingual
Arabic
Full Professional
References
References available upon request.
Timeline
Concreter
Silvabak Concrete.
09.2024 - Current
Part time customer service assistant
SEED HERITAGE
08.2023 - Current
Team Member / Customer service assistant
Target Dandenong
09.2018 - 08.2023
Bachelor of Civil Engineering - Civil And Infrastructure (Honors)
RMIT University
Advanced Diploma of Engineering Technology - Civil Engineering Design
RMIT University
Year 12 VCE -
Dandenong High School