Ali Hussein
Summary
A highly skilled and results-driven banking professional with over15 years of experience in retail banking, sales leadership, customer relationship management, debt collection, and settlement operations. Expertise in driving branch performance, achieving sales targets, and ensuring compliance with regulatory standards. Strong ability to manage cross-functional teams, enhance customer experience, and lead digital transformation initiatives. Proven success in business development and relationship management.
Overview
22
22
years of professional experience
Work History
Settlement Officer
Allied Credit Pty Ltd
01.2021 - Current
- Oversee loan document assessments to ensure compliance with credit decisions and legal standards
- Verify client identification in line with regulatory and internal policies
- Manage settlement checklists and ensure documents meet company standards for disbursement
- Perform fraud checks and resolve asset discrepancies for timely settlements
- Collaborate with internal teams to enhance customer experience and streamline processes
Debt Collection Officer
CFMG Pty Ltd
01.2019 - 01.2021
- Negotiated payment plans with clients in arrears (30–180 days)
- Managed team inboxes, reviewed CRM updates, and maintained communication with team members
- Ranked in the top3 performers for meeting collection targets
- Maintained90%+ work compliance with operational excellence
Sales Representative/Consultant
Red Energy Pty Ltd
01.2017 - 01.2019
- Generated and converted sales opportunities through proactive communication
- Negotiated terms with customers and achieved KPIs
- Established long-term relationships with new and existing clients
- Ranked in the top10 out of50 sales representatives, achieving100% policy compliance
Relationship Manager
Bank ABC
01.2015 - 01.2017
- Managed client portfolios, increasing deposits and business relationships
- Cross-sold products and ensured customer satisfaction
- Coordinated with departments to achieve growth targets
Relationship Manager
I & M Bank
01.2009 - 01.2015
- Led relationship management activities to drive sales and customer satisfaction
- Prepared business performance reports and client proposals
- Worked with retail banking teams to maximize opportunities
Branch Retail Manager
Barclays Bank
01.2007 - 01.2009
- Managed retail operations, sales targets, and customer service
- Developed strategies to enhance customer engagement and sales
- Ensured compliance with internal policies and regulations
Branch Retail Manager
Diamond Trust Bank
01.2003 - 01.2007
- Oversaw retail functions, driving sales growth and managing daily operations
- Ensured customer service excellence and staff training
- Managed compliance and risk to contribute to branch profitability
Education
Certificate - Corporate Banking and Credit Analysis
Institute of Banking
01.2014
Certified Professional Banker - undefined
Institute of Finance Management
01.2012
A-Level & O-Level - undefined
Al-Muntazir Islamic Seminary
01.2003
Skills
- Technical Skills:
- Commercial Banking
- Deal Structuring
- Credit Analysis
- Cashflow Lending
- Relationship Management
- Soft Skills:
- Time Management
- Negotiation
- Leadership
- Adaptability
- Communication
- Software Proficiency:
- Microsoft Office
- Oracle Flexcube
- MicroBanker
- Q2ebanking
- Collexus
Languages
English: Fluent
Kiswahili: Fluent
Indian Languages: Fluent
Hobbies and Interests
Swimming, Sports, Reading
Training
- Tally Accounting Package – The Icon Ltd (2003)
- Customer Service – Diamond Trust Bank (2003)
Core Competencies
- Branch & Business Management
- Sales Leadership & Business Development
- Debt Collection & Risk Management
- Customer Service Excellence
- Relationship Management & Negotiation
- Team Leadership & Staff Development
- Compliance & Regulatory Oversight
- Digital Transformation & Innovation
Timeline
Settlement Officer
Allied Credit Pty Ltd
01.2021 - Current
Debt Collection Officer
CFMG Pty Ltd
01.2019 - 01.2021
Sales Representative/Consultant
Red Energy Pty Ltd
01.2017 - 01.2019
Relationship Manager
Bank ABC
01.2015 - 01.2017
Relationship Manager
I & M Bank
01.2009 - 01.2015
Branch Retail Manager
Barclays Bank
01.2007 - 01.2009
Branch Retail Manager
Diamond Trust Bank
01.2003 - 01.2007
Certificate - Corporate Banking and Credit Analysis
Institute of Banking
Certified Professional Banker - undefined
Institute of Finance Management
A-Level & O-Level - undefined
Al-Muntazir Islamic Seminary
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