Ali Masri
Monterey,NSW
Summary
I am a dynamic leader with a proven track record at T&M Management Services, excelling in customer service and concierge software familiarity. Achieved significant improvements in staff performance and service delivery through exceptional communication and mentoring.
Overview
6
6
years of professional experience
Work History
Head Concierge
T&M Management Services
06.2023 - Current
- Storing and issuing over 50 parcels daily, as well as weekly parcel audits conducted to ensure an up-to-date system.
- Enhanced guest experience by promptly addressing and actioning inquiries.
- Managed lost-and-found department responsibly, reuniting items with owners quickly and efficiently.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
- Resolved guest complaints effectively, maintaining high levels of satisfaction and service.
- Greeted guests upon arrival by providing a warm welcome and ensured effective communication among residents/contractors.
- Creating work orders and organising contractors to come onsite to resolve common property matters.
- Assisted residents in contacting contractors for private related matters.
Security Guard
Chief Group Services
01.2021 - 06.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
KFC Manager
KFC
04.2018 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Daily Cash handling completed on all staff tills.
Education
Diploma In Social Science -
Western Sydney University
Sydney, NSW04.2021
HSC -
James Cook Boys High School
Kogarah, NSW12.2018
Skills
- Exceptional communication
- Task Delegation
- Concierge software familiarity
- Customer Service
- Team building proficiency
Timeline
Head Concierge
T&M Management Services
06.2023 - Current
Security Guard
Chief Group Services
01.2021 - 06.2023
KFC Manager
KFC
04.2018 - 10.2020
Diploma In Social Science -
Western Sydney University
HSC -
James Cook Boys High School
Similar Profiles
Rajesh PaddalaRajesh Paddala
Process Associate at Amazon Logistics Services Pvt. Ltd (Watermelon Management Services )Process Associate at Amazon Logistics Services Pvt. Ltd (Watermelon Management Services )
Jennie RathwellJennie Rathwell
Senior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management servicesSenior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management services
Shahid AktarShahid Aktar
Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)