Ali Masri
Monterey,NSW
Summary
I am a dynamic leader with a proven track record at T&M Management Services, excelling in customer service and concierge software familiarity. Achieved significant improvements in staff performance and service delivery through exceptional communication and mentoring.
Overview
6
6
years of professional experience
Work History
Head Concierge
T&M Management Services
Sydney, NSW
06.2023 - Current
- Storing and issuing over 50 parcels daily, as well as weekly parcel audits conducted to ensure an up-to-date system.
- Enhanced guest experience by promptly addressing and actioning inquiries.
- Managed lost-and-found department responsibly, reuniting items with owners quickly and efficiently.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
- Resolved guest complaints effectively, maintaining high levels of satisfaction and service.
- Greeted guests upon arrival by providing a warm welcome and ensured effective communication among residents/contractors.
- Creating work orders and organising contractors to come onsite to resolve common property matters.
- Assisted residents in contacting contractors for private related matters.
Security Guard
Chief Group Services
Western Sydney University Liverpool Campus
01.2021 - 06.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
KFC Manager
KFC
KFC Revesby
04.2018 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Daily Cash handling completed on all staff tills.
Education
Diploma In Social Science -
Western Sydney University
Sydney, NSW04.2021
HSC -
James Cook Boys High School
Kogarah, NSW12.2018
Skills
- Exceptional communication
- Task Delegation
- Concierge software familiarity
- Customer Service
- Team building proficiency
Timeline
Head Concierge
T&M Management Services
06.2023 - Current
Security Guard
Chief Group Services
01.2021 - 06.2023
KFC Manager
KFC
04.2018 - 10.2020
Diploma In Social Science -
Western Sydney University
HSC -
James Cook Boys High School