Summary
Overview
Work History
Education
Languages
References
Timeline
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Ali Saremi

Perth,Australia

Summary

Experienced optometry professional with a strong background in customer service, optical dispensing, and retail management. Committed to delivering high-quality patient care and providing tailored eyewear solutions. Seeking a role in the eyewear industry to contribute effectively to a customer-centric team.

Overview

5
5
years of professional experience

Work History

Customer Service and Optical Assistant

EyeStar Optical
Mirrabooka, Australia
08.2024 - Current
  • Delivered over 100 personalised eyewear recommendations monthly, incorporating client preferences, lifestyle needs, and visual acuity requirements to ensure a tailored, high-quality experience that resulted in a 95% satisfaction rating
  • Streamlined front-of-house operations by implementing a scheduling system that reduced wait times by 20%, managing appointment bookings, payment processing, and customer enquiries for seamless daily operations
  • Improved inventory turnover by 15% by developing an organised stock tracking and replenishment process, resulting in optimal product availability and enhanced in-store displays
  • Conducted pre-testing and initial assessments for approximately 50 patients weekly, effectively supporting optometrists and reducing average assessment time by 10%
  • Cultivated a welcoming, professional environment, which was commended in customer feedback for enhancing the overall client experience and encouraging repeat visits

Optometrist and Store Manager

Aseman Optic
, Www.asemanoptic.com
03.2021 - 08.2024
  • Oversaw daily store operations and led a team of 15 staff, achieving a 30% increase in annual revenue by enhancing customer service standards, staff training programs, and stock management practices
  • Conducted over 2,500 comprehensive eye exams and diagnostics annually, referring clients to specialists as necessary, which maintained a high level of care and patient trust.
  • Developed and enforced new store policies that streamlined workflows, resulting in a 25% improvement in customer service response time and a 40% reduction in operational bottlenecks
  • Negotiated with suppliers to ensure consistent stock levels, achieving a 20% reduction in supply costs and creating attractive product displays that increased customer engagement
  • Provided ongoing education on eye health and product care, improving clients’ eye care compliance and promoting long-term health, contributing to a 15% increase in customer retention
  • Fostered a cohesive team environment, established clear performance goals, and facilitated monthly training sessions, enhancing team skills and achieving a 90% employee retention rate

Optometrist and Retailer

Aseman Optic
, Www.asemanoptic.com
08.2019 - 03.2021
  • Performed over 5,000 eye exams to assess ocular health, prescribing corrective lenses tailored to patients' specific needs, which resulted in a 98% accuracy rate in prescriptions and improved patient satisfaction.
  • Increased eyewear sales by 20% by advising customers on frame and lens options suited to their lifestyle and vision needs, enhancing the store’s reputation for personalised service
  • Conducted educational sessions on contact lens care, occupational eye safety, and preventative strategies, which reduced client-reported issues by 30%
  • Streamlined retail processes, reducing inventory discrepancies by 25% and ensuring a visually appealing, well-organised store that contributed to a 10% increase in foot traffic
  • Built and maintained strong client relationships, leading to a 40% increase in repeat business and consistently high satisfaction scores
  • Specialized in advising on eyewear choices that matched individual customer requirements.

Education

Bachelor of Optometry -

Zahedan University of Medical Sciences
Zahedan
07.2019

Diploma in Experimental Sciences -

Recognized Students High School
Borojerd
06.2015

Languages

English
Full Professional
Arabic
Elementary
Persian
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service and Optical Assistant

EyeStar Optical
08.2024 - Current

Optometrist and Store Manager

Aseman Optic
03.2021 - 08.2024

Optometrist and Retailer

Aseman Optic
08.2019 - 03.2021

Bachelor of Optometry -

Zahedan University of Medical Sciences

Diploma in Experimental Sciences -

Recognized Students High School

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Ali Saremi