Ali Shayan
Perth,WA
Summary
Dedicated IT professional with a proven track record in providing efficient and timely technical support. Skilled in diagnosing and resolving hardware and software issues, ensuring seamless operations. Committed to delivering excellent customer service and contributing to the success of IT infrastructure.
Overview
5
5
years of professional experience
Work History
Yard Team Member
PrixCar Services
08.2023 - Current
- Continued
- Prixcar, (Automotive logistics Industry |
- Complete associated documentation throughout the surveying process
- Inspection of vehicles to identify damage and missing parts or accessories
- Undertake vehicle survey and preservation tasks
- Safe maneuvering of vehicles in and around the compound and workshop
- Delivered exemplary customer service during vehicle handovers, ensuring the completion of all necessary paperwork and obtaining customer acknowledgments
- Communicate effectively with internal and external customers as per the assigned standards.
IT Support Specialist
Softisans
05.2022 - 06.2023
- Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace
- Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests
- Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability
- Analyzed and diagnosed wired and wireless local area networks and made repairs primarily using remote service software
- Resolved customer’s technical issues promptly and escalated unresolved tickets to the appropriate department for further investigation
- Configured, deployed, troubleshooted, and resolved issues to software and hardware, peripheral devices, and networks.
Software Engineer
I-tey
11.2021 - 04.2022
- Analysing, designing, and coordinating the development of software systems to form basis for solution information processing problems
- Identifying, updating, repairing, modifying, expanding and implementing improvements to existing systems and testing them through test cases
- Developing user interfaces by determining design methodologies and tool sets: preparing workflow chart and diagram using knowledge of computer and ASP .net Programming capabilities
- Performed analysis of current programs including performance, diagnosis and troubleshooting of problematic problems
- Designing custom web parts using Visual studio (MVC, C# .Net and ASP.Net)
Ecommerce Specialist
Urtasker
10.2018 - 11.2021
- Performed Keyword Researched for more than 300 listings
- Written SEO optimized content for more than 100 listings
- Managed PPC for more than 8 brands
- Spent 50k$ on Amazon just for advertising purposes
- Created Coupons, Promotions occasionally for Prime day, Christmas day especially for Q4 time period
- Managed A-Z account’s tasks and launched products successfully
- Core Skill: Keyword Research, PPC, Content SEO, Listing enhancements, Brand Development Strategies
- Market analysis.
Education
Bachelor of Science - Software Engineering
University of Engineering And Technology
Taxila, Pakistan2018
Skills
- System Integration
- Strategic Planning
- System Maintenance
- Troubleshooting
- Network Resolutions
- Team Collaboration
- Prioritization and Planning
- Customer Service
- Software’s Configuration
- Account Audit
- Defects Tracking
- Remote Support
Timeline
Yard Team Member
PrixCar Services
08.2023 - Current
IT Support Specialist
Softisans
05.2022 - 06.2023
Software Engineer
I-tey
11.2021 - 04.2022
Ecommerce Specialist
Urtasker
10.2018 - 11.2021
Bachelor of Science - Software Engineering
University of Engineering And Technology