Alice Duff
Ocean Grove
Summary
Passionate about females in sport, personal development, health, wellbeing, and education. Proven success as an Area Manager in building and maintaining strong connections with team members, referral partners, and suppliers. Committed to making a positive impact by educating and providing valuable assistance to those in need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager and Part-owner
ProFeet Footwear
01.2019 - Current
- Mentoring store managers across 5 stores via fortnightly meetings
- Led a team to achieve company quarterly goals and targets
- Manage daily operations for optimal performance, ensuring efficient completion of tasks and projects.
- Conducted quarterly performance evaluations to identify areas for improvement and develop action plans for growth.
- Organised and ran training sessions to educate employees on best systems and processes to make each store run efficiently.
- Continuously improved operational procedures.
- Fortnightly and Monthly mentoring for both team and managers, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with customers, leading to repeat business.
- Resolved customer queries promptly to promote a positive environment for returning customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Achieved high employee retention rates by encompassing a fun and inclusive work environment.
- Developed comprehensive training programs through Kajabi that equipped 68 team members and managers over the last 3 years with the skills necessary for success in their roles.
- Effective stock control with weekly ordering, refilling, reshuffling, selling of products.
- Hiring and recruiting new team members and managers.
- Investing in innovative products to provide customers with the best care
- Rostering - Managing 16 team members across casual + full time
- Marketing - Social Media, Newsletters, Newspaper, Website and local magazines
- Delegating tasks and projects to team members
- Goal setting with team members
- Attend Clinic Mastery Courses and Conferences
- Setting up and facilitating sponsored running events
- Website development
Retail Assistant
The Happy Runner
01.2018 - 01.2019
Strength and Conditioning Coach
Geelong Grammar School
01.2018 - 01.2019
Retail Assistant
Geelong Grammar School Uniform Shop
01.2018 - 01.2019
Café Team Member
Great Ocean Road Chocolaterie and Ice-creamery
01.2017 - 01.2018
Strength and Conditioning + Coaching Intern
Team Hemley
01.2017 - 01.2018
Retail Assistant
Sole Motive
01.2017 - 01.2018
Coaching in Triathlon, Rowing and Hockey
01.2015 - 01.2016
Boarding House Tutor
Geelong Grammar School
01.2015 - 01.2016
Babysitting
01.2015 - 01.2016
Food and Beverage Assistant - Catering
01.2015 - 01.2016
Teaching Assistant
Beaudesert Park School
01.2014 - 11.2014
- Company Overview: (UK)
- (UK)
Education
Bachelor of Exercise and Sport Science -
Deakin University
01.2018
Year 12 - Victoria Certificate of Education (VCE)
Geelong Grammar School
Corio, Victoria11.2012
Geelong Grammar School
01.2010
Methodist Ladies' College
Perth, Western Australia01.2009
Skills
- Strong organisation skills
- Team management
- Reliability and punctuality
- Attention to detail
- Quick learner
- Problem solver
- Dependable
- Ability to work cooperatively with others
- Determination to finish whatever I start
- Highly customer service focused
- Good with cash handling and numbers
- Competent with both Apple and Microsoft computers
Certification
- Anaphylaxis Management Accreditation
- Level 1 Development Level Coaching Accreditation - Triathlon Victoria,
- Netball Victoria Foundations Coaching Course,
- Community Surf Life Saving Certificate,
- Certificate of First Aid and CPR,
- Certificate IV in Hospitality,
- Certificate IV Workplace Health and Safety,
- RSA certificate,
- Working With Children Check,
- Pool Lifeguarding Certificate,
- Certificate III in Fitness,
- Certificate I in Work Preparation (Community Service),
- Certificate I in Active Volunteering,
- First Aid certificate,
- Bronze Duke of Edinburgh Award,
Sports And Activities
- Playing football in local and VFL league
- Competing at international level in Triathlon
- Competing in inter-school, state or national level in Rowing, Athletics, Tennis, Basketball, Hockey, and Cross Country
Awards
- 2024, Team of the Year AFL Barwon
- 2023, Best Finals Player Barwon Heads Football Club
- 2022, Coaches Award Barwon Heads Football Club
- 2018, Triathlon Victoria State Series Champion 20-24
- 2017, Triathlon Victoria State Series Champion 20-24
- 2016, Triathlon Victoria State Series Champion 20-24
- 2016, TriChicks Triathlete of the year
- 2012, Avalon Austin Award (for service to the Hermitage House)
- 2012, Most Valuable Player - Basketball
- 2012, Craig Mottram Award - 1500m winner (athletics)
Hobbies and Interests
- Keeping active and healthy
- Weekends away
- Watching Women's sport
- Spending time with loved ones
Leadership Experience
- Vice Captain, Barwon Heads Womens Football, 2023 and 2024
- Charity Captain, The Hermitage House, 2012 - 2013, Organising the House with school charity events, Ensuring participation in events, Collecting charity donations, Fundraising activities
- Basketball girls 1st team Captain, GGS, 2012 - 2013, Organising players for matches, Communicating tactics, Ensuring fair treatment of team members
Timeline
Area Manager and Part-owner
ProFeet Footwear
01.2019 - Current
Retail Assistant
The Happy Runner
01.2018 - 01.2019
Strength and Conditioning Coach
Geelong Grammar School
01.2018 - 01.2019
Retail Assistant
Geelong Grammar School Uniform Shop
01.2018 - 01.2019
Café Team Member
Great Ocean Road Chocolaterie and Ice-creamery
01.2017 - 01.2018
Strength and Conditioning + Coaching Intern
Team Hemley
01.2017 - 01.2018
Retail Assistant
Sole Motive
01.2017 - 01.2018
Coaching in Triathlon, Rowing and Hockey
01.2015 - 01.2016
Boarding House Tutor
Geelong Grammar School
01.2015 - 01.2016
Babysitting
01.2015 - 01.2016
Food and Beverage Assistant - Catering
01.2015 - 01.2016
Teaching Assistant
Beaudesert Park School
01.2014 - 11.2014
Year 12 - Victoria Certificate of Education (VCE)
Geelong Grammar School
Geelong Grammar School
Methodist Ladies' College
Bachelor of Exercise and Sport Science -
Deakin University
Similar Profiles
Nidhi ParikhNidhi Parikh
Assistant Store Manager at Noosa footwear (archies footwear)Assistant Store Manager at Noosa footwear (archies footwear)
Colby CramerColby Cramer
Retail Associate at Famous FootwearRetail Associate at Famous Footwear
Quinton SloanQuinton Sloan
E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)
Jade YoungJade Young
Supervisor at Daniels DonutsSupervisor at Daniels Donuts
Anne ChurchAnne Church
Change Manager at Transport Accident CommissionChange Manager at Transport Accident Commission