Alice Filon

• Transported elderly clients to and from appointments in aged care homes and SIL settings, ensuring timely and safe arrivals.
• Monitored performance indicators to identify service gaps and improvement opportunities, contributing to enhanced client satisfaction.
• Managed daily business operations, ensuring efficient service delivery and client support.
• Developed and maintained strong relationships with clients using my nursing background as a compassionate, reliable, friendly companion, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Conducted comprehensive resident assessments to guide individualized aged care plans and clinical interventions.
• Administered medications and monitored resident responses in line with aged care clinical procedures.
• Managed wound care, documentation, and follow-up treatment, ensuring optimal recovery for residents with complex needs.
• Coordinated handover communication, enhancing continuity of care and minimizing risks during nursing shifts.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Collaborated with interdisciplinary teams to create tailored treatment plans addressing needs of complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

• Supervised a team of med-comp caregivers in the Memory support unit, guiding them on best practices for dementia care, and ensuring adherence to policies and procedures.
• Implemented best practices in dementia care, staying up-to-date on industry trends and research findings for continuous improvement of the program.
• Improved staff capabilities through ongoing training and support in memory support care best practices.
• Fostered continuous learning culture by providing training opportunities focused on dementia care best practices.

• Improved patient comfort by providing compassionate palliative care and symptom management.
• Assessed pain and symptom burden to guide individualized comfort-focused care plans.
• Documented detailed patient records accurately and timely, ensuring continuity of care across all members of the interdisciplinary team.
• Provided emotional support to patients and families, fostering a sense of trust and open communication.
• Educated families on disease progression, end-of-life expectations, and home care strategies.
• Maintained current knowledge on best practices in palliative nursing through regular continuing education opportunities.

reporting to the Nursing Director.

• Supervised team performance, providing coaching, feedback, and accountability for assigned responsibilities.
• Coordinated schedules, coverage, and task priorities to maintain consistent unit productivity.
• Monitored compliance with safety, quality, and regulatory requirements across unit activities.
• Collaborated with cross-functional leaders to support staffing needs, resource planning, and communication.
• Conducted regular audits and staff education to uphold compliance with regulations and standards.
• Resolved team conflicts promptly to foster a positive work environment and uphold high standards in patient care.
• Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
• Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
• Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
• Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
• Adjusted scheduling based on unit needs and data analysis to ensure optimal staffing levels.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent recurrence.
• Enhanced patient satisfaction through timely and accurate communication with patients, families, and medical professionals.
• Strengthened relationships with key stakeholders through regular, transparent communication.
• Collaborated with healthcare team to enhance patient care through comprehensive planning.

• As a pathology traveling nurse.
• Worked for a leading insurance company known for its reputation and service excellence.
• Self-motivated, with a strong sense of personal responsibility.
• Coordinated independent appointment scheduling via phone and company booking software, ensuring effective client engagement.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Optimized time management to meet all deadlines, ensuring client satisfaction through timely service.

• Worked at hospitals including The Alfred, The Royal Melbourne, and The Epworth. Here Gained extensive international experience in fast-paced general medical and surgical wards.Rendered nursing care while adapting to new environments and communicating effectively.
• Delivered comprehensive patient assessments and documented care plans accurately across varied clinical settings.
• Administered medications safely, monitoring reactions and escalating concerns promptly to supervising clinicians.

• Conducted doctor’s rounds, administered chemotherapy, cared for PICC lines and portocaths, performed cannulation, and discharged patients. Managed IV and oral medication, assisted with showering and feeding, and attended to individual needs according to patient care plans. Monitored and reported vital signs, managed wound care, and provided intake and output, IDC care, NG feeds etc.
• Administered medications safely while monitoring responses and adverse effects.
• Coordinated interdisciplinary communication to support timely treatment decisions.
• Educated patients and families on diagnoses, medications, and discharge instructions.
• Applied infection control protocols to reduce risk across care settings.

• Provided patient care in Radiation and Day Chemo Oncology ward, performing cannulation, administering chemotherapy, managing wound care, arranging transportation for radiation patients, and educating oncology patients on diet and self-care during treatment.
• Administered medications and treatments while monitoring responses and documenting changes accurately.
• Evaluated patient conditions and revised care plans based on clinical findings and provider directives to ensure comprehensive care.
• Facilitated interdisciplinary care collaboration among physicians, therapists, and support staff to enhance patient outcomes.