Alice Jefimova
Darwin
Summary
Administrative professional with over five years of experience in reservations management, customer service, and high-volume administrative coordination. Skilled in diary and email management, confidential record handling, procurement processes, and supporting busy operational environments. Known for strong attention to detail, clear communication, and the ability to manage competing priorities in fast‑paced settings. Motivated to transition into the NT Government and support executive‑level operations with professionalism, discretion, and reliable administrative support.
Overview
13
13
years of professional experience
Work History
Reservations Manager
Metro Advance Apartments and Hotel Darwin
10.2018 - Current
- Manage a high-volume email inbox, responding to enquiries, prioritising requests, and ensuring timely information flow between departments.
- Coordinate daily operational schedules including arrivals, departures, special requests, and internal task updates to support smooth workflows.
- Maintain accurate guest and financial records, ensuring all documentation meets privacy, compliance, and audit requirements.
- Prepare invoices, process payments, reconcile accounts, and support procurement activities including purchase orders and credit card transactions.
- Monitor room allocation, availability, and changes, adjusting plans to meet operational needs and stakeholder requirements.
- Liaise professionally with internal teams, external partners, government staff, contractors, and guests while maintaining confidentiality.
- Draft and update internal documents, procedures, reports, and performance data for management review.
- Resolve issues independently, using judgement to escalate matters when necessary and ensuring clear communication across teams.
- Provide administrative support to the General Manager including reports, documentation preparation, and information coordination.
Guest Service Agent
Elan Soho Suites
09.2014 - 08.2015
- Delivered high-quality customer service through reception, reservations and guest support functions.
- Processed guest accounts, bookings, and enquiries via Opera property management system.
- Responded to guest complaints with professionalism, ensuring prompt resolution and follow-up.
- Supported administrative tasks including report preparation, email correspondence and records filing.
Receptionist
OÜ Hotel Management Services PK Ilmarine Hotel
09.2012 - 06.2013
- Handled reservations, guest enquiries, and payments, ensuring accurate record-keeping.
- Coordinated transportation and accommodation requests for guests and visitors.
- Provided clerical support including document filing, email correspondence and switchboard operations.
Education
ISCED 4B - Tour Operation Management
Tartu Vocational Education
Tartu, Estonia, Estonia06.2010
High School Diploma -
Tartu Mart Reiniku Gymnasium
Tartu, Estonia, Estonia01-2008
Skills
- Administration & Records Management: Proficient in scheduling systems, document control and maintaining accurate records in compliance with organisational policies
- Financial & Procurement Processes: Experienced in invoice processing, payment reconciliation, procurement compliance and cash handling with accuracy and integrity
- Communication & Stakeholder Engagement: Strong written and verbal communication skills with experience liaising across teams and with external stakeholders
- Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Property Management Systems (Opera, RoomMaster), Adobe with the ability to quickly learn government records systems (TRM, EIMS, ECMS, TRIPS)
- Time Management & Problem-Solving: Proven ability to manage competing deadlines, prioritise tasks and adapt to dynamic work environments
- Confidentiality & Professional Integrity: Committed to handling sensitive information with discretion and maintaining professional standards
LANGUAGES
English (Highly proficient)
Estonian (Native)
German (Novice)
Finnish (Novice)
Timeline
Reservations Manager
Metro Advance Apartments and Hotel Darwin
10.2018 - Current
Guest Service Agent
Elan Soho Suites
09.2014 - 08.2015
Receptionist
OÜ Hotel Management Services PK Ilmarine Hotel
09.2012 - 06.2013
ISCED 4B - Tour Operation Management
Tartu Vocational Education
High School Diploma -
Tartu Mart Reiniku Gymnasium
Additional
Drivers Licence: Class C
Australian Citizen