Alice JU

• Assessing clients’ visa needs and developing tailored strategies for successful outcomes
• Liaising professionally with the Department of Home Affairs (DoHA), skills assessing bodies, and other stakeholders
• Staying updated with Australian migration laws, policy updates, and legislative changes
• Maintaining accurate client records using our CRM system and ensure all documentation is compliant
• Contributing to business development through client referrals, networking, and community engagement
• Educating and empowering clients through logical case explanations and clear action plans

• Delivering high-quality and efficient administrative assistance to clients and manage day-to-day operations of the office.
• Keeping accurate records of inquiries, enrolment details, and visa application details.
• Dealing with all the payments, refunds, and complaints for relevant clients.
• Ensuring all clients' inquiries are actioned professionally and providing exemplary client service through phone, email, or office visits.
• Collecting documents, drafting a statement of purpose, preparing visa applications, and school application submissions.
• Assisting the Registered Migration Agent in preparing the documents across all VET programs and skill migration programs.
• Liaising with education providers about course information and application requirements, and producing a concise summary of the client's course selection
• Communicating with the school admission team to follow up on students' applications and offer letters promptly.
• Liaising with clients over the phone, email, and in-person to deliver document requirements,and assist with any relevant enquires
• File management - sorting and categorizing clients' documents into the database, and ensuring clients' personal information is up to date by maintaining client folder.

• Data entry - entering data to various application forms accurately and checking for mistakes.

• Actively managing, and developing client relationships including day-to-day contact with key clients face-to-face, over the phone, and via email inquiries.
• Maintaining accurate, compliant, and up-to-date records of existing clients in the CRM.
• File Management and management of migration client portal. Assisting in preparing visa reports for clients and maintaining currency of information.
• Assisting with booking consultations including preparation of associated correspondence.
• Assisting RMAs with reviewing documents received from clients and reviewing documents received from clients.
• Assisting RMAs with preparing and lodging visa applications with the Department of Home Affairs.
• Assisting in preparing Skills Assessments, Sponsorship, Nomination, and Visa applications.
• Assisting RMAs with social media inquiries, collection of documents, drafting, data checking,and preparation of visa applications.
• Liaising with external organizations/stakeholders as and when required.
• Working in a collaborative team but also autonomously catering to tight deadlines and managing conflicting priorities and client expectations.
• Other general admin duties as required by the respective department.

• Assisting Registered Migration Agents with inquiries, collection of documents, drafting, data checking, and preparation of visa applications.
• Preparing Skills Assessments, Sponsorship, Nomination and Visa applications.
• Carrying out legal research using available sources when required.
• General clerical duties, such as collecting, scanning, and electronic filing of documents.
• Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folders as per compliance standards.
• Meeting and greeting clients, as required.
• Liaising with clients over the phone, by email, and in person, assisting with their inquiries, andproviding updates on their applications.
• Screening phone calls, book inquiries and appointments for existing and new clients.
• Liaising with external organizations/stakeholders as and when required.
• Drafting and managing emails.
• Assisting the Registered Migration Agent with follow-ups of action items.
• Marketing support - tag clients, maintain client lists, bulk mailouts.
• Reception duties as and when required.
• Effectively coordinating and managing the day-to-day work.
• Acknowledging internal communication promptly.