Rupesh Basnet
Saint Albans,VIC
Summary
Detail-oriented professional with extensive experience in immigration compliance and client assessment. Proven ability to enhance client experiences through effective communication and thorough research. Skilled in navigating complex migration scenarios to achieve successful outcomes.
Overview
9
9
years of professional experience
Work History
Registered Migration Agent
Lawrence Migration
Melbourne, VIC
05.2024 - 08.2025
- Assisted clients with visa applications and migration processes, including student visas, employer-sponsored visas, partner visas, skills assessments, EOIs, state nominations, skilled visas, and visitor visas.
- Led the team and continuously updated them with new updates and changes in migration legislation, and guided them to assist customers with specific migration-related inquiries, making appropriate recommendations on a case-by-case basis.
- Liaise with employers to facilitate a proper understanding of the requirements involved in the process of business sponsorships and nominations.
- Responded to client inquiries and provided accurate information promptly.
- Maintained up-to-date knowledge of immigration laws and regulations.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Completed research to thoroughly understand client requirements.
Registered Migration Agent
PFEC Global
Melbourne, VIC
04.2017 - 10.2023
- Function as a Registered Migration Agent, and duties, and maintaining adherence to compliance by observing related tasks, and supervising the team members involved in the migration team, and offering guidelines to adapt to the changing environment in migration law and practice.
- Worked on a range of visa subclasses, with an added focus on general skilled migration, but also tourist visas, permanent partner visas, AAT tribunal hearings dealing with visa refusals and cancellations, various skills assessments, state nomination applications, in-depth student visas, temporary graduate visas, temporary work, etc.
- Key team player and known to excel in a fast-paced environment, supported by multiple awards received over time, such as "performer of the year," "highest visa lodged," and "most enthusiastic employee," etc.
- Negotiated favorable contract terms for clients, securing competitive service fees, and demonstrating proper empathy.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency's success.
- Constantly conducted team training initiatives, equipping other new migration agents and migration agent assistants with essential skills to excel in their roles.
- Put consistent hard work and endurance into the challenging cases, and apply the pertinent knowledge key to solving problems with difficult migration cases through extensive research blended with learnings from past experiences.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded the customer base by improving client satisfaction, especially by providing a comforting experience and adapting to clients' timetables as per their circumstances.
- Adhered to the company's policies and made recommendations from time to time to the management about enhancing the overall performance, especially of the migration team, but equally by assisting the education team by offering help to support them in understanding the complex migration laws affecting their day-to-day tasks.
- Maintained a supportive culture and environment within the organization through my own initiatives, influencing the entire team towards a fun-making environment while maintaining ethical aspects and equally inspiring work-related matters by sharing techniques in various tasks, such as sales or steps in completing a given task that have been working for me, especially for the new team members.
Registered Migration Agent
Maximus Education and Visa Services
Melbourne, VIC
01.2017 - 05.2017
- Assisted clients with visa applications and migration processes.
- Applied visas as needed for the client after carefully observing their cases and analyzing a suitable solution for regularizing their legal status in Australia, including suggestions for further study, or any other visa pathways for which the clients are eligible, liaising with the Department of Home Affairs, representing clients, and ensuring that the requirements for the visa application are met, with communications kept up to date between the department and the visa applicant.
- Mostly dealt with student visas for those who came on tourist visas but wanted to stay further and study in Australia.
Education
Graduate Certificate in Australian Migration Law Ad Practicen - Migration Law
Griffith University
Brisbane, QLD03-2014
Master of Professional Accounting - Professional Accounting
Central Queensland University
Brisbane, QLD07-2011
BBA -
Tribhuvan University
Kathmandu, Nepal12-2007
Skills
- Visa application processing
- Immigration compliance
- Client assessment and research
- Contract negotiation
- Customer relationship management
Affiliations
- Travelling
- Music
- Sports
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Urdu
Limited
Accomplishments
- Outstanding performer of the year
References
References available upon request.
Timeline
Registered Migration Agent
Lawrence Migration
05.2024 - 08.2025
Registered Migration Agent
PFEC Global
04.2017 - 10.2023
Registered Migration Agent
Maximus Education and Visa Services
01.2017 - 05.2017
Graduate Certificate in Australian Migration Law Ad Practicen - Migration Law
Griffith University
Master of Professional Accounting - Professional Accounting
Central Queensland University
BBA -
Tribhuvan University
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