Alice Puglisi
Summary
Experienced waitress, barista and bartender with excellent customer service skills and the ability to work efficiently in fast-paces environment.
Skilled in preparing aperitifs, drinks and coffee, and assisting the kitchen when need.
Thanks to my Graphic Design diploma I also helped managing social media and graphic content for the business.
Overview
3
3
years of professional experience
Work History
Waitress and Barista
The Monkeys Bar
05.2024 - 12.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Responsible of preparing aperitifs and alcoholic and non-alcoholic drink.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Restaurant Al Cordaro
09.2023 - 08.2024
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Assisted the kitchen with the preparation of dessert and pizzas during busy shifts.
Waitress
Restaurant Pizzeria Kontiki
01.2022 - 02.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Art Istitute Nanni Valentini
Monza (IT)Skills
- Customer service
- Strong multitasking
- Team collaboration
- Menu memorization
- Coffee expertise
- Drink preparation techniques
Timeline
Waitress and Barista
The Monkeys Bar
05.2024 - 12.2024
Waitress
Restaurant Al Cordaro
09.2023 - 08.2024
Waitress
Restaurant Pizzeria Kontiki
01.2022 - 02.2023
High School Diploma -
Art Istitute Nanni Valentini
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