MA'ATA R MIAM
VICTORIA PARK
Summary
I work well both as an independent and a team player, and I put 100% of my effort into efficiently and effectively partaking in learning as many skills as I can. My willingness to embrace change and my innate desire to improve myself, are attributes that set me apart from the rest. I love the ideation and conceptualization processes; I enjoy seeing my work bear fruit. I envision outcomes, consequences and circumstances in everything I do. I believe that my character attributes would suffice the needs and wants of many employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager, Waitress, Barista
La Vita Restaurant and Cafe
09.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Waitress, Duty Manager
Neho Asian Tapas
01.2022 - Current
- Supervising and evaluating staff/being a team leader, dealing with customer feedback
Waitress Supervisor
Social Manna Café
06.2020 - 07.2023
- Supervising and evaluating staff/being a team leader, dealing with customer feedback, creating and maintaining in-house procedures, cash counting/bank deposits.
Waitress, Barista, Bartender
Clancy's Fish Pub
09.2020 - 04.2021
Waitress, Barista
Clancy's Fish Bar
01.2020 - 09.2020
Waitress
Hearth Restaurant, The Ritz Carlton
10.2019 - 06.2020
Approved Manager| Waitress, Barista, Bartender
Clancy's Fish Pub
01.2014 - 11.2019
- Supervising and evaluating staff/being a team leader, dealing with customer feedback, maintaining in-house procedures as well as legal policies, cash handling (Counting tills, bank deposit runs)
Front of House/Assistant Manager/Waitress
Gusto Food Café
08.2016 - 10.2019
- Duties: Supervising and evaluating staff/being a team leader, dealing with customer feedback, creating and maintaining in-house procedures, cash counting/bank deposits, assisting in the marketing and advertising of products on social media
Food and Beverage Attendant
Clancy's Takeaway Fish and Chips
01.2014 - 07.2014
- Broadened knowledge of locally sourced ingredients for seasonal food and wine menus, coffee making in high capacity restaurant
- Table service experience.
Education
Bachelor of Commerce - Marketing and Management
Curtin University
06.2022
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John Curtin College of the Arts
11.2012
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Customer communication
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Relationship building
- Cash management
- Staff training and development
- Delegating work
- Shift scheduling
- Work planning and organization
- Verbal and written communication
- Operational oversight
- Policy enforcement
- Motivational leadership
- Operations management
- Inventory management
- Team building expertise
- Performance management
- KPI setting and review
Certification
- Australian Hotels Association (AHA) Approved Manager Certificate
- Online Course in Management of Licensed Premises MLP1.
- Current Responsible Service of Alcohol (RSA) certificate Certificate of
- Barista Training, Fremantle Baristas Food Handler Certificate
- Environmental Health Australia Australian Hotels Association (AHA) Hospitality & Tourism Covid-19 Hygiene Course
LANGUAGE
English
Advanced (C1)
Timeline
Duty Manager, Waitress, Barista
La Vita Restaurant and Cafe
09.2023 - Current
Waitress, Duty Manager
Neho Asian Tapas
01.2022 - Current
Waitress, Barista, Bartender
Clancy's Fish Pub
09.2020 - 04.2021
Waitress Supervisor
Social Manna Café
06.2020 - 07.2023
Waitress, Barista
Clancy's Fish Bar
01.2020 - 09.2020
Waitress
Hearth Restaurant, The Ritz Carlton
10.2019 - 06.2020
Front of House/Assistant Manager/Waitress
Gusto Food Café
08.2016 - 10.2019
Approved Manager| Waitress, Barista, Bartender
Clancy's Fish Pub
01.2014 - 11.2019
Food and Beverage Attendant
Clancy's Takeaway Fish and Chips
01.2014 - 07.2014
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John Curtin College of the Arts
Bachelor of Commerce - Marketing and Management
Curtin University
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