Summary
Overview
Work History
Skills
Certification
Timeline
Generic

ALICE STEPHENSON

Maribyrnong

Summary

A retail professional with an excellent track record in customer engagement and sales support. Known for contributing to team success and adapting to shifting store demands. Brings strong communication and problem-solving abilities, fostering collaborative and results-driven retail atmosphere.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Rivers
01.2017 - 04.2025
  • Supervising
  • Training new staff
  • Banking
  • KPI'S
  • Opening and closing
  • Cash register operation/ Cash up end of day
  • Working in a busy environment/ Customer service
  • General store cleaning/ Stock refill
  • Merchandising
  • Handled incoming phone calls professionally, addressing customer inquiries
  • Building a strong relationships with customers, resulting in repeat business
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.

Food and Beverage Servers

Strike bowling
01.2019 - Current
  • Front of house/Greeted guests warmly to foster welcoming environment
  • Bar service
  • Booking services/ Function
  • General cleaning
  • Customer service and inquiries
  • Cash register operations
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.

Retail Sales Assistant

Harris Scarfe
01.2015 - 01.2017
  • Customer service and enquiries
  • Working in a busy environment
  • General store cleaning and housekeeping
  • Stock refill

Sales Assistant

Luna Park
01.2012 - 01.2014
  • Customer service
  • Training new staff
  • Hygienic food handling and cooking
  • Cash register operations
  • General cleaning
  • Functions

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Relationship building

Certification

  • RSA Certificate (Responsible Service Of Alcohol)
  • Working with Children Check

Timeline

Food and Beverage Servers

Strike bowling
01.2019 - Current

Retail Sales Assistant

Rivers
01.2017 - 04.2025

Retail Sales Assistant

Harris Scarfe
01.2015 - 01.2017

Sales Assistant

Luna Park
01.2012 - 01.2014

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ALICE STEPHENSON