Alicia Baddeley
Melbourne,VIC
Summary
Proven Credit and Lending Specialist with a track record of enhancing customer satisfaction and retention at ME Bank. Skilled in credit analysis and exceptional communication, adept at resolving complex issues and fostering client loyalty. Demonstrated success in maintaining high retention rates through effective negotiation and relationship-building.
Overview
6
6
years of professional experience
Work History
Credit and Lending Specialist
ME Bank
01.2019 - 05.2020
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
Insurance Specialist
Medibank
03.2016 - 03.2018
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Retention Specialist
Optus
01.2014 - 01.2015
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Education
No Degree - Nail Technology
Heather Langton Academy of Beauty Therapy
Adelaide11-2014
Skills
- Loan servicing
- Documentation review
- Credit analysis
- Loan origination
- Excellent communication
- Customer service-focused
- Active listening
- Verbal and written communication
- Data entry
- Computer literacy
Languages
Italian
Limited Working
Spanish
Limited Working
Timeline
Credit and Lending Specialist
ME Bank
01.2019 - 05.2020
Insurance Specialist
Medibank
03.2016 - 03.2018
Retention Specialist
Optus
01.2014 - 01.2015
No Degree - Nail Technology
Heather Langton Academy of Beauty Therapy
Similar Profiles
Jennifer EvansJennifer Evans
Mobile Banking Manager at ME BankMobile Banking Manager at ME Bank
Nezar DaouNezar Daou
Mobile Banker at ME BankMobile Banker at ME Bank
MADELINE COCKERELLMADELINE COCKERELL
Business Development Manager at ME BANKBusiness Development Manager at ME BANK
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School
Gurpreet KaurGurpreet Kaur
Client Support Professional Specialist at Australian UnityClient Support Professional Specialist at Australian Unity