Alicia Calverley
Yarraman,QLD
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Peries IGA
Yarraman, QLD
11.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Volunteer
Heritage House
Yarraman, QLD
05.2020 - 03.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Making sure everything is clean and tidy
- Helping cook meals and serving behind the bar
Education
Year 11 -
Yarraman State School
Yarraman, QLDSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Problem-Solving
- Adaptable and Flexible
- Cleaning and sanitizing
- Active Listening
- Inventory Stocking
- ID Verification
- Product Location
- Liquor regulations and compliance
Certification
- Cert 2 in hospitality
- RSA
Timeline
Customer Service Cashier
Peries IGA
11.2021 - 03.2023
Volunteer
Heritage House
05.2020 - 03.2023
Year 11 -
Yarraman State School