Alicia Cardamone
Melbourne,VIC
Summary
Experienced Commercial Supervisor with a strong background in customer service, sales, forecast budgeting and record keeping. Highly motivated and reliable candidate with success in maintaining lasting customer relations and developing long-term marketing strategies to drive operational growth. Offering exemplary collaboration, personability and multi-tasking skills. Meticulous and conscientious in approach.
Overview
8
8
years of professional experience
Work History
Commercial Supervisor
Brunetti Oro Myer
04.2019 - Current
- Aligned company KPIs with customer values and guided sales support staff to solicit 5-star positive reviews and customer loyalty.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue by 13%.
- Collaborated with advertising leaders to develop a new consumer app and loyalty program used by 1000+ Brunetti Oro customers.
- Increased profit margins by effectively controlling budget and overhead.
Administrative Assistant
Summit Formwork
01.2017 - 03.2019
- Monitored sensitive data including expense reports, invoices and employee pay slips.
- Optimised senior leaders' calendars, multi-line phone system and mail; delivering messages to staff and greeting visitors.
- Scheduled and coordinated virtual and in-person meetings, events and travel for a 30-person department.
- Promptly addressing conflicts to complete project requirements within time limitations; allowing for adequate preparation and follow-up on all customers.
- Maintained supplies inventory, clean and well-organised production areas to avoid unnecessary work delays.
Team Leader
McDonald's Restaurant
09.2015 - 09.2017
- Mentored 15 newly hired employees on company-specific policies, technologies and safety procedures.
- Engaged in management meetings highlighting consumer awareness, branding and acquisition initiatives to raise awareness for Ronald McDonald House Charities (RMHC).
- Applied seasoned leadership talents and problem-solving skills to provide constructive feedback increasing team productivity.
- Anticipated customer needs and provided high-quality service while upholding brand standards and values to ensure complete customer satisfaction.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Bachelor of Science (Dean's Scholar)(Honours) - Mathematics
RMIT
Melbourne, VIC06.2021
DUX - Specialist Mathematics
St Columba's College
10.2016
Skills
- Proactive Nature and Adaptability
- Conducting Work in a Genial Manner
- Customer Service Management
- Closing Sales
- Mentoring
- Database Maintenance
- Administration and Operations
- Data Analysis
Timeline
Commercial Supervisor
Brunetti Oro Myer
04.2019 - Current
Administrative Assistant
Summit Formwork
01.2017 - 03.2019
Team Leader
McDonald's Restaurant
09.2015 - 09.2017
Bachelor of Science (Dean's Scholar)(Honours) - Mathematics
RMIT
DUX - Specialist Mathematics
St Columba's College
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