Alicia Chugg

Moonee Ponds,VIC

Summary

A dedicated and adaptable professional with a strong background in child-focused roles and administrative support. With experience in various settings such as childcare, education, and medical administration, I thrive in environments that require both empathy and organization. I excel at providing personalized care, supporting educational outcomes, and ensuring efficient operations. A proactive and dependable team player, I am eager to contribute my skills to foster positive development and smooth operational processes. I nanny on the side while completing my undergraduate certificate for education

Overview

years of professional experience

Certification

Work History

Receptionist / Administrative Assistant

Virtuosum Orthodontics

01.2025 - Current

Manage appointment scheduling, patient inquiries, and administrative tasks for a busy orthodontic practice.
Ensure smooth patient flow by coordinating with clinical staff and managing client communications via phone, email, and in person.
Maintain accurate patient records while adhering to confidentiality protocols.
Provide excellent customer service, ensuring patients are informed and comfortable throughout their treatment journey.

Administrative Coordinator

Family Doctor Service

Tasmania

01.2024 - 01.2025

Oversee scheduling, patient inquiries, and communication to ensure seamless operations in a healthcare setting.
Coordinate between medical staff and patients to deliver efficient and timely service.
Maintain up-to-date and confidential patient records while ensuring accuracy in all administrative duties.

Teacher’s Aide / Learning Support

Scotch Oakburn College

03.2024 - 12.2024

Support students with diverse learning needs, assisting in classwork and adapting lessons to individual requirements.
Foster an inclusive learning environment by working closely with teachers to implement strategies for student success.
Provide tailored assistance to enhance students’ academic growth and confidence.

Education

Undergraduate Certificate - Education

Curtin University

Perth, WA

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St Patrick’s College

Prospect Vale, TAS

01.2023

Skills

Communication & Interpersonal: Strong verbal and written communication, able to connect with diverse audiences including children, parents, and colleagues