Alicia Garcia-Rojas
Wakeley
Summary
Dedicated Veterinary Nurse with extensive experience at Great Western Animal Hospital, showcasing a strong ability to prioritize tasks in a fast-paced environment and a commitment to animal care. Demonstrated proficiency in managing client relations and executing diagnostic procedures efficiently. Excelled in a team-oriented setting, rapidly acquiring new skills to enhance productivity and patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Nurse
Great Western Animal Hospital
01.2018 - Current
- Client liaison; nurse consultations, pre and post operative phone calls and reception duties
- Reception duties; Taking payments, management of emails, coordinate and book appointments, request results, samples and other documents from third parties
- Triaged incoming patients to determine treatment needs and urgency of care
- Administered medications to animals in treatment and documented changes in condition
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent disease
- Collected and run pathology and other in house diagnostics
- Undertaking general nursing tasks, pre and post operative care
- Assist in monitoring and preparing for surgical procedures
- Assist in fostering , in house care, promotion and rehoming of kittens in clinics adoption program
Receptionist
Great Western Animal Hospital
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Work Experience
Great Western Animal Hospital
01.2018 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Caring for, handling and cleaning of animals
- Assisting vets in consult
- Maintaining overall hygiene of the practice, including surgical areas, equipment and enclosures
- Undertaking general nursing tasks
- Run pathology and other in-house diagnostics
Education
Certificate IV - Veterinary Nursing
TAFE
Richmond, NSW12.2019
Certificate II - Animal Studies
TAFE
Richmond, NSW07.2018
Skills
- Confident in working in a fast paced, busy environment
- Attention to detail
- Ability to manage and prioritise tasks effectively
- Able to work autonomously
- Reliable and committed
- Fast learner
- Team-oriented
Certification
- Fear Free- Level 3, Fear free - November 16th 2022
- Fear Free- Level 1, Fear free - June 29th 2022
- Fear Free- Level 2, Fear free - June 29th 2022
- Fear Free- Companion Animal Euthanasia, Fear free - June 29th 2022
- Fear Free- Emergency and Critical Care, Fear free - June 29th 2022
References
Senior Veterinary Nurse and Team leader:
Mandy Weaver- 0401 253 172
Senior Veterinary Nurse:
Jodie Pignone- 0416253820
Timeline
Receptionist
Great Western Animal Hospital
07.2019 - Current
Veterinary Nurse
Great Western Animal Hospital
01.2018 - Current
Work Experience
Great Western Animal Hospital
01.2018 - 01.2019
- Fear Free- Level 3, Fear free - November 16th 2022
- Fear Free- Level 1, Fear free - June 29th 2022
- Fear Free- Level 2, Fear free - June 29th 2022
- Fear Free- Companion Animal Euthanasia, Fear free - June 29th 2022
- Fear Free- Emergency and Critical Care, Fear free - June 29th 2022
Certificate IV - Veterinary Nursing
TAFE
Certificate II - Animal Studies
TAFE
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