ALICIA KNIGHT
Miners Rest,VIC
Summary
Customer-focused professional with extensive experience in customer service and administration. Known for efficiently resolving inquiries and building long-term relationships with clients while maintaining high standards of organization and communication. Committed to delivering exceptional service and contributing positively to team dynamics.
Overview
23
23
years of professional experience
Work History
Administration Officer
Tidy Group
08.2020 - 04.2026
- Delivered professional customer service via phone, email and face-to-face interactions
- Responded promptly to customer enquiries and resolved issues efficiently
- Scheduled appointments and coordinated staff and client calendars
- Prepared invoices, reports, correspondence and workplace documentation
- Maintained accurate records, filing systems and databases
- Liaised professionally with clients, suppliers and internal staff
- Ensured compliance with workplace policies and procedures
Owner / Operator
Alicia’s Cleaning Service
08.2012 - 02.2021
- Provided exceptional customer service to a diverse client base
- Built and maintained strong long-term customer relationships
- Managed customer bookings, appointments and scheduling
- Prepared invoices, quotations and business correspondence
- Responded to customer enquiries and requests promptly
- Maintained client records and administrative systems
- Demonstrated strong organisation and time management skills
- Ensured high-quality service delivery and customer satisfaction
- Managed business operations with professionalism and confidentiality
Shift Manager / Assistant
Ballan McDonald’s Restaurant
09.2004 - 08.2012
- Supervised and supported staff during busy trading periods
- Delivered exceptional customer service in a fast-paced environment
- Handled customer enquiries, feedback and complaints professionally
- Trained and mentored new employees
- Coordinated team responsibilities and daily operations
- Maintained workplace safety, cleanliness and quality standards
- Assisted with stock management and inventory control
- Fostered positive teamwork and communication among staff
Crew Member
Ballan McDonald’s Restaurant
12.2002 - 09.2004
- Provided friendly, efficient service to enhance customer experience
- Supported customers with order placement and inquiries to ensure satisfaction
- Executed accurate, efficient transaction processing to maintain smooth operations
- Worked collaboratively within a team environment
- Maintained cleanliness and hygiene standards
- Followed workplace procedures and safety requirements
Education
Effective Management Practices -
01-2008
Advanced Shift Management Course -
01-2007
Certificate II in Retail Operations -
01-2004
Basic Shift Management Course -
01-2004
Australian First Aid & Workplace First Aid -
01-2004
Victorian Certificate of Education (VCE) -
Loreto College
01-2003
Skills
- Administration Skills
- Appointment Scheduling
- Calendar Management
- Data Entry
- Record Management
- Invoice Preparation
- Document Processing
- Time Tracking
- Financial Administration
- Customer Service
- Communication
- Telephone Communication
- Email Communication
- Computer Skills
- Time Management
- Multitasking
- Attention to Detail
- Coordination
- Problem-Solving
- Decision-Making
- Team Leadership
- Team Support
- Employee Onboarding
- Coaching Others
- Teamwork
- Dependability
- Professionalism
- Work Ethic
- Commitment to Quality Service
- Adaptability
- Interpersonal Skills
- Relationship Building
- Active Listening
- Presentation
- Flexibility
- Work Ethic
- Commitment to Quality Service
Key Skills
Exceptional customer service and relationship-building skills, Professional verbal and written communication, Active listening and problem-solving abilities, Managing customer enquiries and resolving issues effectively, Building rapport with clients, customers and colleagues, Handling difficult situations with patience and professionalism, Strong interpersonal skills and positive attitude, Maintaining confidentiality and professionalism, Appointment scheduling and calendar management, Data entry and record management, Invoice preparation and document processing, Email and telephone communication, Strong computer and administration skills, Time management and multitasking, Payroll, timesheet and roster support, Attention to detail and accuracy, Experience supervising and supporting team members, Training and mentoring new staff, Working effectively within team environments, Coordinating daily operations and priorities, Adaptable and able to work under pressure, Strong organisational and decision-making skills, Honest, reliable and trustworthy, Well-presented and professional, Punctual and dependable, Flexible and adaptable, Fast learner with a positive attitude, Self-motivated and hardworking, Strong work ethic and commitment to quality service
Timeline
Administration Officer
Tidy Group
08.2020 - 04.2026
Owner / Operator
Alicia’s Cleaning Service
08.2012 - 02.2021
Shift Manager / Assistant
Ballan McDonald’s Restaurant
09.2004 - 08.2012
Crew Member
Ballan McDonald’s Restaurant
12.2002 - 09.2004
Effective Management Practices -
Advanced Shift Management Course -
Certificate II in Retail Operations -
Basic Shift Management Course -
Australian First Aid & Workplace First Aid -
Victorian Certificate of Education (VCE) -
Loreto College