Alicia Le
Mawson Lakes,Australia
Summary
I am currently seeking a full/part time position within an administration, customer service or health area. I believe that I am a responsible, trustworthy and reliable individual. I am able to work flexible hours and whilst doing so, I will be determined to try my best to fill the requirements of my role.
Overview
2025
2025
years of professional experience
Work History
Employment Consultant
WISE Employment
08.2022 - 11.2024
- Using government data entry systems
- Assisting clients in the process of organising documents in order to obtain identification for education and employment opportunities.
- Liaise with stakeholders in regards to employment opportunities for clients
- Processing and renewing identification documents for clients in order to facilitate proof of ID
- Provide mentoring support to a number of clients post their contact with WISE Employment in ongoing support
- Assist clients in the development and achievement of their Personal Development Guides and provide support towards achievement of identified goals
- Assist to plan, facilitate and support clients to attend group and individual activities in a variety of settings
- Regularly communicate and collaborate with business managers regarding the client’s progress, including participation in workshops
- Provide support in linking clients with services and supports that will assist with their reintegration and the achievement of their identified goals
- Maintain regular communication with clients in order to enhance available supports and get clients into work and or training courses
- Attend regular staff meetings, debriefs and training as directed
- Identify strategies and opportunities to diversify programs to enable them to be more inclusive and accessible to vulnerable individuals and communities
- Maintain client records in Management Systems such as ESS Web and Tunnel
- Reverse marketing for clients
Receptionist
Derrimut 24/7 Gym
10.2021 - 08.2023
- Greeting members professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors a good first impression
- Confirm appointments, communicated with members and updated members records
- Answered telephone and directed calls accordingly
- Answered large volume of calls daily to resolve customer issues/complaints and rescheduled appointments
Phlebotomist
Australian Clinical Labs
01.2019 - 08.2022
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Labelled transfer tubes and followed exact directions for handling and storing specimens for transport
- Used PPE correctly to protect co-workers and patients
- Stocked phlebotomy cart/carrier with appropriate supplies
- Tracked collected specimens by initialling, dating and noting times of collection
- Centrifuged blood samples as outlined in clinical protocols
- Reviewed patient records for accuracy and completeness
- Conducted venepuncture and other CT procedures
- Organised daily work based on collection priority
- Packaged and transported specimens to central lab daily
- Monitored patients for reactions and verified sample quality
- Followed physician orders to perform venepuncture
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
- Collected blood samples using vacutainer tubes, tourniquets, syringes and butterfly needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Barista and assistant
Michels Patisserie
06.2013 - 08.2015
Work experience
Woolworths
- Assistant store manager duties
- Storeman
- Bakery
- Deli
- Online shopping services
- Nightfill duties
- Customer service
- Food preparation
- Cash handling/register duties
- Open and close store
- Count tills, safe
- Customer enquiries
Education
Certificate 3 -
Dental Assisting
Certificate 3 -
Pathology
First Aid -
Saint John’s
01.2022
Year 12 Completion -
Sailsbury High School
01.2016
Skills
- Adaptability
- Attention to detail
- Communication
- Computer skills
- Flexible
- Motivated
- Reliable
- Responsible
Hobbies and Interests
- Gym / exercise
- Soccer
- Being outdoors
- Trying / learning new things
References
Available upon request
Timeline
Employment Consultant
WISE Employment
08.2022 - 11.2024
Receptionist
Derrimut 24/7 Gym
10.2021 - 08.2023
Phlebotomist
Australian Clinical Labs
01.2019 - 08.2022
Barista and assistant
Michels Patisserie
06.2013 - 08.2015
Certificate 3 -
Pathology
First Aid -
Saint John’s
Year 12 Completion -
Sailsbury High School
Work experience
Woolworths
Certificate 3 -
Dental Assisting
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