Beheshta AKbari
Melbourne,VIC
Overview
8
8
years of professional experience
Work History
Employment Consultant
APM
Melbourne, Victoria
11.2023 - Current
- Developed strategies to identify and recruit qualified job seekers for client companies.
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Researched labour market trends to identify employment opportunities in the local area.
Customer Service Representative
Fifth Avenue Collection Pty Ltd
Melbourne, Victoria
09.2022 - 11.2023
- Provided exceptional customer service by addressing customer inquiries and resolving issues
- Maintained accurate records of customer interactions and transactions
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Accounting Assistant
Zemal Textile
Kuala Lumpur, Malaysia
01.2020 - 05.2022
- Entered data into accounting software programs such as SQL server Accounting Software.
- Answered questions from customers regarding their billing or payment status.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Administrator
Same Skies Malaysia
Kuala Lumpur , Malaysia
02.2020 - 12.2020
- Organized monthly meetings of staff members to ensure that good quality services are
provided to asylum seekers & refugees - Created plans to propose solutions to problems related to efficiency, costs or profits.
- Managed clients call, transferred calls to appropriate departments, & answered clients
concerns - Completed forms and reports to facilitate admission for workshops and classes
Case Manager
Asylum Access Malaysia
Kuala Lumpur , Malaysia
12.2017 - 08.2019
- assisted and attended the counseling sessions with unaccompanied children
- Interviewed the unaccompanied children to determine their eligibility for social assistance.
- Worked closely with disabled children to locate helpful financial resources and community programs.
- Collaborated with other agencies, such as schools and law enforcement, to ensure client safety.
Interpreter
UNHCR Malaysia
Kuala Lumpur , Malaysia
04.2016 - 07.2017
- Translated written texts from one language to another accurately and efficiently.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Evaluated content of audio recordings, transcripts, notes, reports or other material for accuracy.
- Delivered real-time, accurate oral translations and interpretations for clients.
Education
Certificate
AMES- Prevention of Violence Leadership
Melbourne, VIC12.2023
Training
UNSW- Gender Focused Community Consultations
Kuala Lumpur,Malaysia01.2020
Bachelor of Arts - Political Science (International Relations)
International Islamic University Malaysia
Kuala Lumpur 07.2019
Training
UNSW- Women's Leadership, Human Rights Advocacy
Kuala Lumpur Malaysia07.2019
Skills
- Excellent communication skills
- Problem-solving skills
- Customer service skills
- Attention to detail
- Teamwork
- Adaptability
Timeline
Employment Consultant
APM
11.2023 - Current
Customer Service Representative
Fifth Avenue Collection Pty Ltd
09.2022 - 11.2023
Administrator
Same Skies Malaysia
02.2020 - 12.2020
Accounting Assistant
Zemal Textile
01.2020 - 05.2022
Case Manager
Asylum Access Malaysia
12.2017 - 08.2019
Interpreter
UNHCR Malaysia
04.2016 - 07.2017
Certificate
AMES- Prevention of Violence Leadership
Training
UNSW- Gender Focused Community Consultations
Bachelor of Arts - Political Science (International Relations)
International Islamic University Malaysia
Training
UNSW- Women's Leadership, Human Rights Advocacy
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