Alicia Wells
Leinster
Summary
Results-orientated Team Leader with resilience to handle challenges of fast-paced environments. Good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
UTILITIES, ISS
- Current
- Team leader, coverage as supervisor of housekeeping team
- Proficient in utilising in-house software programs including ACA and SAMS
- Effectively manage a team of cleaners, fostering a collaborative environment and solving problems
- Demonstrated knowledge of working with chemicals and adherence to MSDS protocol
- Responsible for maintaining cleanliness in laundry facilities and collecting soiled linen
- Ensure cleanliness and upkeep of airport facilities
- Perform daily forklift operations
- Efficiently load and unload trucks on Tuesdays and Fridays
- Admin experience including booking and rescheduling flights, Data entry
Electorate Officer
LIBERAL MP STEVE IRONS
VIC PARK
01.2009 - 01.2010
- Create, maintain, and input data into the database
- Contribute to electoral campaigning efforts
- Answer constituents' inquiries, take messages, and transfer calls
- Distribute newsletters, promotional materials, and other information
- Schedule appointments with the MP
- Accompany the MP to Canberra and various speaking events
Customer Service Representative
FIELDERS OSBORNE PARK
- Provide excellent customer service by answering detailed product and service inquiries
- Identify and fulfil customer needs to achieve high levels of satisfaction
- Handle complaints, provide suitable solutions and alternatives
- Maintain accurate records of customer interactions, process customer accounts, and file
Data Entry Officer
AUSTRALIAN TAX OFFICE
Perth
- Perform data correction and processing duties
- Respond to inquiries in a call center environment, transferring calls as needed
- Collaborate constructively in a team to enhance personal and team performance
- Handle highly confidential information with utmost discretion
- Mail confidential documents to relevant departments
Education
Certificate IV - Health Care
St John Ambulance
Perth12-2026
Certificate IV - Health Care
SETS
Balcatta12-2025
Skills
- Customer Service
- First aid administration
- Data management
- Microsoft office
- Fast learner
- Health data entry
- Conflict resolution
- Quality assurance
- Interpersonal communication
- Adaptability and flexibility
- Maintain records
- Data archiving
- Problem-solving
- Effective communication
Certification
- Heavy rigid auto
- High risk forklift
- Manual C class
- First aid training
- Emergency responder
- Secretary at St John Leinster
References
- Brodie Smith, 0455 717 816
- Will Whiting, 0427247697
Timeline
Electorate Officer
LIBERAL MP STEVE IRONS
01.2009 - 01.2010
Team Leader
UTILITIES, ISS
- Current
Customer Service Representative
FIELDERS OSBORNE PARK
Data Entry Officer
AUSTRALIAN TAX OFFICE
Certificate IV - Health Care
St John Ambulance
Certificate IV - Health Care
SETS