Alicia Wilson
Brisbane,QLD
Summary
Diligent university student passionate about surpassing expectations through active pursuit of extracurricular work and opportunities. Committed to holistic educational participation, driving a strong work ethic and enthusiasm for taking on new challenges. Equally comfortable in diverse work environments, whether face-to-face or behind the scenes.
Overview
9
9
years of professional experience
Work History
Pick Packer
City Beach
10.2023 - 07.2024
- Able to complete tasks such as picking items from the warehouse floor and organise them into their orders at an above average rate
- Worked both independently and as a team to complete the sorting of items into their orders
- Conduct audits on merchandise descriptions
- Maintained performance expectations that are in place to ensure customers received the correct items in a timely manner
- Achieved Employee of the Month for December
Host
Strike Bowling
06.2022 - 10.2023
- Answered customer questions about product availability
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Established unique service goals to each venue to provide constant and excellent service
- Collaborated with various team members to meet guests
Intern
Commonwealth Bank
06.2021 - 07.2022
- Business: Scribing meetings both on paper and electronically
- Inputting data to excel
- Handling confidential information and understanding the laws that surround that information
- Meeting with potential clients to offer our services and explain the benefits
- Organizing client profiles
- Design: Creating applications to be used both internally and externally
- Working within a team to complete tasks
- UX design
- Working from home meant I had to be able to follow instructions to solve IT issues on my own
- Organizing my schedule to ensure tasks are met on time and I can attend all meetings
Waitress
Tracy Village Social and Sports Club
02.2019 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency while working tables
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Stayed up to date on menu changes to help customers make food choices
- Enlisted co-workers' assistance for multi-order delivery to avoid spilling or dropping orders
Sales Assistant
Supre
10.2018 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Trained new associates on cash register operations, conducting customer transactions and balancing drawers
- Worked flexible hours, night, weekend, and holiday shifts
Crew Member
McDonald’s
08.2015 - 03.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Assisted other team members to achieve goals
- Became familiar with products to answer questions and make suggestions
- Accurately operated cash register to process customer payments
- Kept drawer balanced by accurately processing cash, credit, and debit
Education
Bachelor of Education and Creative Writing -
QUT
01.2026
Northern Territory Certificate of Education -
Casuarina Senior College
01.2020
Dripstone Middle School
01.2017
Skills
- Experienced with Microsoft Office Suite
- Confident Presentation Skills
- Efficient Problem Resolution
- Textual Analysis
- Evaluating Information Sources
- User Experience Design
- Efficient Schedule Management
- KPI Tracking and Reporting
Awardsandacknowledgements
- Duke of Edinburgh Silver award, 2019
- Duke of Edinburgh award, 2017
- Mathematics Methods Bridging Course, 2022
- First Aid Certificate, 02/25
- Full manual driver’s license, 2021
- Volunteering at special needs primary schools
- Volunteering to assist with teaching physical education at a primary school
- Northern Territory Titles, 2018 - 2019
- Northern Territory Junior Eightball team, 2017
- Darwin Junior Eightball Captain, 2016 - 2018
- Co-Captain under 16s division 1 basketball team, 2017
Timeline
Pick Packer
City Beach
10.2023 - 07.2024
Host
Strike Bowling
06.2022 - 10.2023
Intern
Commonwealth Bank
06.2021 - 07.2022
Waitress
Tracy Village Social and Sports Club
02.2019 - 02.2021
Sales Assistant
Supre
10.2018 - 02.2020
Crew Member
McDonald’s
08.2015 - 03.2019
Bachelor of Education and Creative Writing -
QUT
Northern Territory Certificate of Education -
Casuarina Senior College
Dripstone Middle School
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