Alida MItchell
Greenbank,QLD
Summary
Highly-motivated employee with a desire to take on new challenges. With a strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to working effectively, independently and quickly mastering new skills. I have a strong background of meeting the customers needs and the companies expectations. Committed to being a positive attribute to your company and building internal and external, professional relationships. Dedicated to give every customer a positive and memorable experience and meeting your companies requirements. Thriving under pressure, I find myself to be a perfectionist and enjoy the achievement of a satisfied customer. I seek to enhance abilities whilst contributing to your companies growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistance
Roof Co Group
Greenbank, QLD
03.2021 - Current
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Managed daily calendars for multiple staff members.
- Contributed to various special projects as assigned by management team.
- Maintained employee attendance records according to company policies.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Efficiently handled and supervised the organization of both electronic and physical files.
- Maintained a daily workflow of processing and promptly responding to inquiries from both internal and external clients.
- Ensured timely delivery of essential documents like quotes and invoices to customers.
- Handled various administrative tasks including photocopying, faxing, mailing and scanning important documents.
- Provided exceptional telephone customer service through prompt responses.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Attained exceptional expertise in sales.
- Documented and safeguarded customer order history.
House Keeper/cleaner
Candina Wyles
Brisbane, QLD
- Maintained cleaning equipment and materials in a secure and hygienic state.
- Maintained a thorough and consistent record of cleaning product stock levels to ensure timely replenishment.
- Managed inventory of restroom supplies including soap, toilet paper, and paper towels.
- Ensured thorough disinfection of various high-contact areas such as doorknobs, light switches, telephones, computers, and desks.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Washed windows both inside and outside of the facility.
- Monitored building security and safety by locking doors or avoiding hazards.
- Kept business entrances clean, tidy and professional in appearance.
- Followed safety processes for all manual and electric cleaning equipment.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Polished furniture to remove dust and dirt buildup.
- Provided assistance with laundry services when needed.
- Implemented safety protocols for dealing with hazardous chemicals during cleaning operations.
- Inspected rooms for cleanliness prior to guest arrival.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed company uniform, performance and security policies with every job.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
High School Diploma -
Springfield Central State High School
Springfield, QLD10-2020
Skills
- Sales assistance
- Customer or student assistance
- Administrative and Clerical Support
- Safe cleaning and chemical handling
- Health and Safety Regulations
- Professional Appearance
- Cleaning and sanitizing
- Complex Problem-Solving
- Exceptional time management
- Customer Service
- Calendar Management
- Appointment Scheduling
- Invoice Processing
- Social Media and Promotions
- Microsoft Word
- Microsoft Excel
- Verbal Communication
- Performance Improvement
- Training and coaching
- Database Management
- Computer Skills
- Critical Thinking
- Workflow Planning
- Internal and external Communications
- Prioritising customers needs
- Fast and efficient learning skills
- Perfectionist
Affiliations
- Staying consistent in the gym
- Quality time with my family
- Walking my dogs
- Maintaining a clean environment in my household and transport
- Road trips to the beach, waterfalls and lookouts every other weekend
- Church on Sundays
- Building my cooking skills
Certification
Completed Vocational Education and Training (VET) in:
- Cert II Visual Art
- Cert II Business
- Cert II Hospitality
Licenses
I have an open drivers license and a marine license.
References
Administrative Assistant working for the company RoofCo:
William Mitchell
0732975729
References
References available upon request.
Timeline
Administrative Assistance
Roof Co Group
03.2021 - Current
House Keeper/cleaner
Candina Wyles
High School Diploma -
Springfield Central State High School