Ali Hasna Wali
Schofields,NSW
Summary
An ambitious Master of Information Technology graduate, with an experience in the help desk, networking and customer support deft in system analysis and troubleshooting, with strong teamwork and communications skills, and a demonstrated ability to adapt to complex situations. Exhibiting a broad range of IT skills, including Active Directory, terminal server management, and excellent interpersonal and problem-solving skills geared towards organizational and personal growth.
Overview
5
5
years of professional experience
Work History
IT Officer
AGA KHAN EDUCATION SERVICE PAKISTAN
02.2018 - 06.2019
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Strong Analytical and diagnostic skills
- Experience in managing ICT vendors & suppliers
- Experience in monitoring and reporting to various stakeholders as per business requirements
- Managing budgets and supplier payments.
IT and front desk support
CFA (Certified financial Analyst Exam)
- Make exam center ready with Computer devices, CCTV camera and other devices according to CFA standards
- Provide Customer service and resolve their issues
- Setup Computer network and CCTV network
- Communicate between client and end user
- Provide technical and other support during exam
- Monitoring CCTV camera and find vulnerabilities during exam and maintain the standards
- Communication between upper management and the staff.
Bartender and Barista
Volcanos Steak House
10.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Master of Information and Communication Technology -
VICTORIA INSTITUTE OF TECHNOLOGY- SYDNEY AU
Bachelor of Science - Computer Science
Muhammad Ali Jinnah University
Karachi,Pakistan01.2018
Skills
- Strong Active Directory Management Skills
- Help Desk expertise
- Experience in Systems Analysis
- Strong Analytical and diagnostic skills
- Understand and knowledge of object oriented programming and database includes(java, C#, SQL and mango DB
- understanding of the concepts of cyber security such as penetration testing, thread and vulnerability detection
- Experience in managing ICT vendors & suppliers
- Experience in monitoring and reporting to various stakeholders as per business requirements
- Managing budgets and supplier payments
- Managing vendors and ensuring SLAs are achieved in accordance with the contract terms
Attributes
- Drive and Resilience
- Commercial Acumen
- Critical Thinker
Timeline
Bartender and Barista
Volcanos Steak House
10.2022 - 07.2023
IT Officer
AGA KHAN EDUCATION SERVICE PAKISTAN
02.2018 - 06.2019
IT and front desk support
CFA (Certified financial Analyst Exam)
Master of Information and Communication Technology -
VICTORIA INSTITUTE OF TECHNOLOGY- SYDNEY AU
Bachelor of Science - Computer Science
Muhammad Ali Jinnah University
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