- Music
- Mindfulness Practices
- Camping
- Cake Decorating
- Road Trips
Aline Pascoe
Cobram
Summary
Dynamic Community Support Worker with a proven track record at Mercy Health, skilled in behavioral support and relationship building. Adept at implementing individualized care plans and enhancing client well-being through effective communication. Committed to fostering independence and empowerment, while ensuring compliance with privacy regulations and maintaining detailed documentation.
Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Support Worker
Mercy Health
Geelong, VIC
09.2014 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Encouraged community integration and socialization for clients by organizing group outings and social events.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
- Monitored and reported on client progress, adjusting support plans to meet evolving needs.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Helped create comprehensive program to meet [Type] needs.
Hairdresser
Self-employeed
Ballarat, VIC
02.2007 - 02.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Counted and documented opening and closing cash amounts daily.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Answered phone calls and emails to schedule client appointments.
Education
Certificate III - Aged Care And HACC
B.G.T Employment Training Services
Ballarat, VIC02-2014
Certificate IV - Small Business Management
Brace Ballarat
Ballarat01-2010
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Data entry and reporting
- Life skills training
- Health promotion
- Nutrition support
- Housing assistance
- Substance abuse awareness
- Service planning
- First aid and CPR
- Personal care assistance
- Problem-solving
- Attention to detail
- Time management
- Active listening
- Interpersonal communication
- Teamwork and collaboration
- Relationship building
- Multitasking
- Excellent communication
- Documentation management
- Organizational skills
- Written communication
- Needs assessment
- Teamwork
- Problem-solving abilities
- Reliability
- Effective communication
- Self motivation
- Professionalism
- Disability services
- First aid certification
- Time management abilities
Certification
- Licensed full current
- Certified First Aid and CPR
Interests
Timeline
Community Support Worker
Mercy Health
09.2014 - Current
Hairdresser
Self-employeed
02.2007 - 02.2020
Certificate III - Aged Care And HACC
B.G.T Employment Training Services
Certificate IV - Small Business Management
Brace Ballarat