Alinta Klouzal

My name is Alinta Klouzal, I have been in the disability field for over 15 years. I advocate for the health and wellbeing of all my clients. I pride myself on my ability to learn fast, take on new skills and cope with change. I work well within a team environment and can handle pressure. I consider myself very down to earth and a happy person with good communication skills. I am always looking to take on more responsibility inside of any role I hold.

• Advanced keyboard skills including word processing and intermediate database management.
• Strong operations and process analysis.
• Thorough understanding of WH&S and quality improvement principles.
• Thorough knowledge of the NDIS requirements and disability standards.
• Experience working within a team with high level customer service.
• Advanced knowledge with Guidewire and Salesforce.

• Ensuring quality member services are delivered in line with the aims and objectives of the organization.
• Providing effective leadership in an environment of teamwork and collaboration.
• Developing opportunities for members to increase their capacities and independence through planning and programming.
• Participating in networks to represent the organization and stay abreast of policy changes, opportunities for development, and trends in service delivery.
• Collecting information on community activities and service access for members.
• Liaising and negotiating with Government departments on behalf of members and families.
• Providing one-to-one, on-the-job training to the satisfaction of the employer.
• Guiding colleagues and supervisors in working with a person with an intellectual disability.
• Addressing arising issues with members in regard to inappropriate behaviour, task accuracy, and job productivity.
• Liaising with families and significant others to implement home-based programs such as personal care, behaviour management, and motivation.
• Maintaining client records and medical records, recording them appropriately.
• Presenting information on the Disability Service Standards for members, families, and/or advocates.
• Organizing facilitation sessions in appropriate formats for members in residential, recreation, and therapy services.
• Working with families and/or advocates, management, and staff on strategies to address non-conforming areas of their service.
• Presenting member issues and recommendations to management.