Alisa Katernoza
Perth
Summary
I have recently relocated from Christchurch New Zealand, to Perth, WA.
I am a dynamic professional with a versatile background, including a pivotal role at Save My Bacon, where I enhanced customer satisfaction and retention through exceptional service and proficient loan servicing. Excelled in leadership, staff training, and problem-solving across various settings, achieving high performance and fostering team efficiency. Skilled in Microsoft Office and multitasking. I consistently meet targets and drive results.
I am currently looking to pursue a Certificate IV in Finance and Mortgage Broking, as I aspire to work in the mortgage broking industry.
Overview
6
6
years of professional experience
Work History
Lending Specialist
Save My Bacon
02.2023 - 02.2025
- Processing loan applications
- Staff Training and mentoring
- handling enquiries from multiple contact channels to a high standard and in a timely manner
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Adhering to lending guidelines while maintaining client confidentiality throughout the process.
- Developed relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Meeting weekly and monthly lending targets consistently.
- Maintaining accurate customer records.
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
Model
Portfolio Modelling Agency
01.2019 - 01.2025
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Retail, Worker in Charge
Glassons
07.2021 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisting and motivating the team to reach daily KPI's and incentives.
- Assisting in managing the shop floor as required.
Customer Service/Kitchen Assistant
Lazeez Mediteranean Grill
11.2019 - 07.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Adhered to food safety standards
Education
Diploma - Business, Marketing And Sales
Ara Institute of Canterbury
Christchurch, New Zealand11-2022
Skills
- Loan servicing
- Customer Service
- Effective leadership
- Time Management
- Multi-tasking
- Microsoft office
- Problem Solving
- Training and mentoring
- Processes and procedures
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Lending Specialist
Save My Bacon
02.2023 - 02.2025
Retail, Worker in Charge
Glassons
07.2021 - 02.2023
Customer Service/Kitchen Assistant
Lazeez Mediteranean Grill
11.2019 - 07.2021
Model
Portfolio Modelling Agency
01.2019 - 01.2025
Diploma - Business, Marketing And Sales
Ara Institute of Canterbury
Similar Profiles
Paige SinclairPaige Sinclair
Lending Specialist at Save My BaconLending Specialist at Save My Bacon
Melody LipscombMelody Lipscomb
Food Service Manager at Bacon St. BagelsFood Service Manager at Bacon St. Bagels
Lisa M. HilyardLisa M. Hilyard
Benefits Analyst at Shook, Hardy & BaconBenefits Analyst at Shook, Hardy & Bacon