Anisha Khadka
Lalor
Summary
Proven to excel in high-stress environments, I enhanced customer loyalty and streamlined operations at Bhatbhateni Supermarket. My expertise in data entry and exceptional organizational skills led to a more efficient reception area and improved client relations, significantly contributing to the company's positive service experience.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Bhatbhateni Supermarket
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
Bhatbhateni Supermarket
03.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor In Business Management - Entrepreneurial Studies
PKC
Nepal12.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Administrative support
- Document management
- Documentation and reporting
Timeline
Customer Service Representative
Bhatbhateni Supermarket
03.2021 - 04.2024
Receptionist
Bhatbhateni Supermarket
Bachelor In Business Management - Entrepreneurial Studies
PKC
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