ALISHA AH-MANN
Mickleham,VIC
Summary
Hardworking and reliable employee with extensive background pick-packing, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings and alone. Looking to expand customer service experience in other areas to ensure customers are kept satisfied with their services and taken care of to the best of my abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Picker Packer
2xu
09.2023 - Current
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Food and Beverage Attendant
Emirates First And Business Class Lounge
Melbourne Airport, VIC
10.2022 - 11.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Established rapport with customers by providing friendly and attentive service.
CREW MEMBER
MCDONALD'S
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Placed orders into POS systems and handled cash and credit transactions
- Completed all store opening and closing procedures.
- Served customers in eating places that specialized in fast service.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
TOPIARY/GARDENING ASSISTANT
GREENWORKS CONTRACTORS
01.2020 - Current
- Checked and operated machinery and performed routine maintenance to prevent malfunction
- Cleared job site following project completion by loading branches and debris into work trucks to maintain worksite safety
- Utilized hooks, belts and ladders to climb up trees and prune tall branches
- Maintained hand and power tools through proper operation, cleaning and maintenance.
- Removed debris and waste from outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
INVOICING CLERK
HOME CARING CRAIGIEBURN
02.2022 - 06.2022
- Handled customer complaints in a professional and courteous manner
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Responded to client inquiries regarding billing discrepancies by researching issue.
- Practice proper phone etiquette when liaising with suppliers, providers and other organisations and handled incoming calls and directed callers to appropriate department or employee.
- Entered data into ShiftCare system to update client account information and demographics.
- Created highly organised filing system for account documents resulting in increased efficiency.
- Finalising timesheets and payments and sending through to providers. Maintaining Excel Sheets ensuring Batch Payments ran smoothly each week.
Education
High School Diploma -
Mount Ridley College
Craigieburn, VIC11.2021
Skills
- Honest and Ethical
- Workplace Health and Safety
- Strong Organisational Skills
- Customer Service
- Telephone Reservations
- Reading Comprehension
References
Patrick Niko - Emirates Ground Staff
(0404 364 144)
patrick.niko@emirates.com
Latesha Anae -Emirates Lounge Supervisor
(0466 614 677)
anaelatesha@gmail.com
Bashini Wickramasinghe - McDonald’s Restaurant Manager
(03 9310 4277)
bhashiniai6p9_2wb@indeedemail.com
Krithvi S - Home Caring Craigieburn Support Coordinator
(04 8175 0950)
Elanor Key - Greenworks Contractors Supervisor
(04 1223 0757)
Benjamin Dean - 2XU Warehouse Coordinator
(04 3408 2260)
Timeline
Picker Packer
2xu
09.2023 - Current
Food and Beverage Attendant
Emirates First And Business Class Lounge
10.2022 - 11.2023
CREW MEMBER
MCDONALD'S
09.2022 - 08.2023
INVOICING CLERK
HOME CARING CRAIGIEBURN
02.2022 - 06.2022
TOPIARY/GARDENING ASSISTANT
GREENWORKS CONTRACTORS
01.2020 - Current
High School Diploma -
Mount Ridley College