Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

Alison Bourke

Canberra,ACT

Summary

A customer focused professional with over 20 years experience in Retail, Food and Beverage, Concierge Services and 5 - Star Hotels.Highly motivated employee who is not afraid to take on new challenges. Strong work ethic , organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Retail Assistant

Haigh's Chocolates
10.2017 - 01.2024
  • Customer service and sales
  • Visual merchandising and promotions
  • Inventory maintenance.
  • Training of Christmas casuals,
  • Wrapped, packed and weighed products for sale
  • Kept up to date with product knowledge with regard to food allergies and intolerances
  • Consistently high Mystery Shopper scores

Chef Apprentice

Smoque American BBQ Restaurant
01.2014 - 01.2016
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Displayed adaptability by quickly learning new menu items as they were introduced.
  • Maintained well-organized mise en place to keep work consistent.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Kitchenhand Duties when short Staffed
  • Front of House server shifts as required.
  • Did consistent shifts of 250 covers

Concierge/Customer Service

Westfield
01.2004 - 01.2006
  • Provided accurate information regarding Store Locations and activities.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Administrative duties
  • Managing Public Address system and two- way radio
  • Emergency procedures and supervision of lost children
  • Assisting the marketing department with regular promotions and events
  • Sale and promotion of gift - cards

Education

CIT Solutions - Training And Assessment

Canberra Institue of Technology
Canberra, ACT
01.2014

Skills

    • Strong verbal Communication Skills
    • Intermediate knowledge of Microsoft Programmes
    • Policy and Procedure Adherence
    • Complaint Management
    • Merchandising and Display
      • Engaging with Diverse Customers
      • Exceeding Customer Expectations with consistently high Mystery Shopper scores
      • POS system operations
      • Strong Work Ethic

References

Available on request

Hobbies

Thrifting, Upcycling, Hiking, Reading

Timeline

Retail Assistant

Haigh's Chocolates
10.2017 - 01.2024

Chef Apprentice

Smoque American BBQ Restaurant
01.2014 - 01.2016

Concierge/Customer Service

Westfield
01.2004 - 01.2006

CIT Solutions - Training And Assessment

Canberra Institue of Technology

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Alison Bourke