Alison McCrossen
Katoomba,NSW
Summary
Motivated individual with experience in caring for babies and children, customer service and business operations and administration. Excellent communication and organisational skills, with the ability to lead and work as part of a team. Reliable, with a great work ethic
and the ability to quickly adapt to new tasks and environments.
Overview
13
13
years of professional experience
Work History
Admin Manager
Luke McCrossen Plumbing and Gasfitting
Katoomba, NSW
07.2019 - Current
- Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Manage staff and delegate tasks to maintain productive administrative operations.
- Maintain accurate record-keeping systems.
- Manage customer accounts, invoice and process payments.
- Manage complex calendars and coordinate jobs and appointments.
- Communicate politely and professionally with customers to maintain positive customer relations.
Business Owner (Online Educational Toy Store)
Self Employed
Katoomba, NSW
10.2015 - 12.2018
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and diversify product offerings.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Built a robust network of industry contacts.
- Offered a range of inclusive products for use in early childhood settings.
Family Day Care / Home Based Educator
BMCC, Self Employed
Katoomba, NSW
09.2014 - 09.2015
- Planned and implemented daily programs in accordance with the National Quality Standard.
- Promoted children’s holistic development and fostered children’s interests by providing enriching play based experiences.
- Adapted daily programs and resources to meet children’s varying needs.
- Communicated daily with parents to provide high quality and personalised care for each child.
- Maintained essential administration tasks, such as keeping child and family records, invoicing, processing payments and processing child care subsidies.
- Communicated and worked closely with council and government representatives to ensure compliance with all regulations.
Casual Early Childhood Educator
Mikayla Children’s Centre, Bright Horizons
Katoomba, NSW
04.2012 - 05.2014
- Assist room leaders in the delivery of daily programs.
- Provide care for babies and toddlers.
- Set up engaging play based experiences.
- Communicate effectively with children, parents and staff.
Education
School Certificate -
Katoomba High School
Katoomba, NSWProvide First Aid In An Education And Care Setting -
Pulse First Aid Training
04.2025
Diploma - Early Childhood Education And Care
Early Years Training & Consultancy
06.2013
Certificate III - Early Childhood Education And Care
Early Years Training & Consultancy
06.2012
Skills
- Current working with children check
- Work as part of team to provide excellent care and customer service
- Strong written and verbal communication skills
- Record keeping and documentation
- Child development knowledge
- Adaptability
Timeline
Admin Manager
Luke McCrossen Plumbing and Gasfitting
07.2019 - Current
Business Owner (Online Educational Toy Store)
Self Employed
10.2015 - 12.2018
Family Day Care / Home Based Educator
BMCC, Self Employed
09.2014 - 09.2015
Casual Early Childhood Educator
Mikayla Children’s Centre, Bright Horizons
04.2012 - 05.2014
School Certificate -
Katoomba High School
Provide First Aid In An Education And Care Setting -
Pulse First Aid Training
Diploma - Early Childhood Education And Care
Early Years Training & Consultancy
Certificate III - Early Childhood Education And Care
Early Years Training & Consultancy