Alissa Rose Fernandez
Keysborough,Victoria
Summary
Well-qualified retail team members familiar with skills and abilities needed to achieve objectives such as client satisfaction and growth. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Coles Supermarket
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines for orders to be picked up and quality goals for accuracy and timeliness by conducting quality checks.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delegated necessary duties to other employees to provide an efficient service for customer orders, trained new employees effectively to avoid making mistakes in orders.
Crew Member
McDonalds
01.2022 - 05.2023
- Communicating regularly with customers face-to-face and through the headset such as entering orders double checking to avoid mistakes and future complaints, sustaining positive and patient attitude
- Attending customer needs such as customising orders to preference (removing undesired ingredients), resolving mistakes made in orders, handling refunds and complaints in a professional manner
- Cleaning duties such as mopping floors, wiping tables, clearing bins, sanitising equipment with the initiative of conducting checks every 2 hours
- Maintaining stock such as refilling packaging items, filling up the fridge with frozen products during non-meal times, ensuring it is 95% stocked.
- Prepared and packaged food items correctly according to order to prevent future complaints, maintaining a 120 second period of wait time
- Utilizing technology such as correctly entering personalized orders through the system and using the headset to communicate with customers on drive-thru under a timer, ensuring no customer waits more than 45 seconds
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Member
The Laughing Rooster
11.2019 - 01.2020
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Victorian Certificate of Education -
Keysborough College
Victorian Certificate of Education -
Forest Hill College
Burwood East, VICBachelor's of Pharmacy (Honours) -
RMIT University
Bundoora, VIC11.2026
Professional References
Nikita Kalra
Manager, Coles
0405328199
Timeline
Online Personal Shopper
Coles Supermarket
08.2022 - Current
Crew Member
McDonalds
01.2022 - 05.2023
Crew Member
The Laughing Rooster
11.2019 - 01.2020
Victorian Certificate of Education -
Keysborough College
Victorian Certificate of Education -
Forest Hill College
Bachelor's of Pharmacy (Honours) -
RMIT University
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