Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Felix West

Raymond Terrace,NSW

Summary

Dynamic professional with proven expertise in team leadership and customer service excellence at Woolworths. Skilled in analyzing consumer feedback to enhance product selection and drive sales. Adept at maintaining sanitation standards while fostering positive relationships, ensuring a productive and compliant work environment. Committed to delivering exceptional results through effective communication and coaching.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Woolworths
Raymond Terrace, NSW
08.2022 - 06.2025
  • Managed department operations during periodic leadership assignments.
  • Delegated tasks effectively to ensure team accountability and productivity.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
  • Assisted customers in selecting products that aligned with individual preferences.
  • Provided detailed product information to facilitate informed purchasing decisions.
  • Analyzed consumer feedback data to identify and address customer needs.
  • Maintained professional relationships with grocery store staff through positive interactions.
  • Executed sanitary shopping practices to safeguard customer health.

Back Area Crew Member

Aussie Pizza
Raymond Terrace, NSW
07.2022 - 07.2022
  • Prepared dough and sauce for pizzas in accordance with established recipes.
  • Cleaned and sanitized kitchen surfaces and equipment to maintain hygiene standards.
  • Measured ingredients accurately using measuring cups or scales for consistency.
  • Inspected workstations for cleanliness prior to beginning shifts to ensure compliance.
  • Followed recipes precisely for specialty pizzas requested by customers.
  • Adhered to sanitation standards when handling food products and utensils.
  • Ensured compliance with health and safety regulations throughout kitchen operations.

Crew Trainer

Mcdonalds
Raymond Terrace, NSW
12.2019 - 06.2022
  • Facilitated open communication between trainees and management throughout learning processes.
  • Conducted onboarding sessions, presenting company policies and procedures to new hires.
  • Collaborated with trainers to establish effective teaching methods for new concepts.
  • Monitored field performance of crew members, delivering feedback and guidance as necessary.
  • Ensured adherence to safety protocols during all training sessions.
  • Provided ongoing coaching and mentoring to enhance crew member productivity levels.
  • Instructed new team members on proper operational procedures and best practices.
  • Planned and assigned group and individual tasks to trainees while monitoring progress.

Education

High School Diploma -

Irrawang High School
Raymond Terrace, NSW
09-2021

Certificate - Design Fundamentals

TAFE NSW
NSW

Skills

  • Team leadership and delegation
  • Customer service excellence
  • Product expertise
  • Order fulfillment management
  • Sales analysis and reporting
  • Inventory control
  • Consumer feedback evaluation
  • Sanitation standards compliance
  • Relationship management
  • Effective communication skills
  • Coaching and mentoring

Affiliations

  • visual arts

Certification

  • Cert III Design Fundamentals
  • white card (general construction induction)
  • RSA and RCG (refresher course required)

Timeline

Online Personal Shopper

Woolworths
08.2022 - 06.2025

Back Area Crew Member

Aussie Pizza
07.2022 - 07.2022

Crew Trainer

Mcdonalds
12.2019 - 06.2022

High School Diploma -

Irrawang High School

Certificate - Design Fundamentals

TAFE NSW

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Felix West