Alistair McLeod
Leichhardt,Australia
Summary
Experienced Claims Consultant with background in managing complex insurance claims and guiding clients through resolution processes. Strengths include understanding of policy limitations, coverage analysis, and negotiation skills. Past roles demonstrate effective communication, problem-solving ability, and focus on customer satisfaction. Contributions in previous positions have led to streamlined claim procedures and improved client relationships.
Overview
17
17
years of professional experience
Work History
Technical Claims Consultant
Rural Affinity Insurance
Sydney, NSW
12.2024 - Current
- Manage end-to-end claims in line with Rural Affinity’s values and vision of being “the obvious choice”.
- Managed team Indemnity referrals and payment approvals for motor/Farm machinery claims up to $250,000.
- Conduct thorough investigations and policy coverage analysis to ensure accurate claim outcomes.
- Liaise with brokers, assessors, underwriters, and external stakeholders to deliver efficient, transparent, and customer-focused claims resolutions.
- Monitor cost control, recoveries, and fraud mitigation strategies to support financial accountability.
- Ensure compliance with GICOP, internal claims guidelines, and regulatory requirements.
- Provide clear, empathetic, and timely communication to all stakeholders, enhancing customer satisfaction.
Senior Claims Consultant
GT Insurance
Parramatta, NSW
10.2022 - 12.2024
- Managed high-value and complex heavy motor and fleet claims with a focus on customer outcomes.
- Negotiated favourable settlements through detailed liability and quantum analysis.
- Mentored junior consultants, improving technical capability and claims strategy within the team.
- Implemented workflow efficiencies to reduce claim processing times.
- Carried out payment audit/approvals for the NSW claims team.
Heavy Motor Commercial & Fleet Consultant
GT Insurance
Parramatta, NSW
09.2017 - 10.2022
- Managed a high-volume heavy motor claims portfolio (200–300 active claims).
- Negotiated with third-party insurers, solicitors, and recovery agents to achieve cost-effective outcomes.
- Applied strong policy knowledge across multiple product lines, achieving consistent claim closure ratios.
Property Hub Consultant / Strata Property Consultant
Cunningham Lindsey
Sydney, NSW
10.2016 - 09.2017
- Managed strata property claims end-to-end with a strong focus on technical accuracy and customer communication.
- Delivered high-quality service to brokers and insureds, meeting compliance and service standards.
Motor Claims Consultant
CGU Insurance
Sydney, NSW
12.2014 - 08.2016
- Managed end-to-end motor claims, ensuring efficient resolution and high customer satisfaction.
- Applied strong policy interpretation skills across personal and commercial motor lines.
Collections & Recoveries Specialist
GE Capital
Sydney, NSW
04.2008 - 02.2014
- Negotiated recovery of outstanding debts, liaising with external legal and recovery partners.
- Developed strong negotiation and stakeholder management skills.
Education
Higher School Certificate -
Norfolk Island Central School (NICS)
01.2006
Skills
- Claims Management Expertise
- Policy Interpretation & Compliance
- Negotiation & Settlements
- Fraud Mitigation & Recoveries
- Stakeholder Engagement
- Clear Written & Verbal Communication
- Critical Thinking & Problem Solving
- Microsoft Office & Claims Systems Proficiency
- Technical training
Additional Information
Over 10 years of insurance claims experience across multiple lines., Proven track record of managing large and complex claim portfolios., Strong ability to adapt to new claims systems and processes., Approachable, collaborative team player with demonstrated ability to work autonomously and deliver results.
Timeline
Technical Claims Consultant
Rural Affinity Insurance
12.2024 - Current
Senior Claims Consultant
GT Insurance
10.2022 - 12.2024
Heavy Motor Commercial & Fleet Consultant
GT Insurance
09.2017 - 10.2022
Property Hub Consultant / Strata Property Consultant
Cunningham Lindsey
10.2016 - 09.2017
Motor Claims Consultant
CGU Insurance
12.2014 - 08.2016
Collections & Recoveries Specialist
GE Capital
04.2008 - 02.2014
Higher School Certificate -
Norfolk Island Central School (NICS)
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