Summary
I am an honest and reliable person, good with responsibilities and I work hard. I try my hardest to complete all tasks set to me and I’ll try to complete them as fast as I can. I have a current driver’s license and my own reliable transport.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Booking Clerk/ Front Line Receptionist
Lennock Motors
2022.03 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Carer
Hammond Care Aged Care
2021.02 - 2022.03
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Crew Member
McDonald's
2017.05 - 2020.10
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
12.2020
Skills
* Customer Service
* Dealing With Customer Complaints - In person and Via Phone call
* Fast Pacing Work Environment
* Independent Work Environment & Team environment
* Communication Skills
* Fast Leaner
* Flexible Work Hours
* Good Under Stress
Personality
Friendly, Bubbly, Welcoming and Approachable
Certification
Certificate III Hospitality
First Aid Certificate
RSA Certificate
Timeline
Booking Clerk/ Front Line Receptionist - Lennock Motors
2022.03 - Current
Carer - Hammond Care Aged Care
2021.02 - 2022.03
Crew Member - McDonald's
2017.05 - 2020.10
Hawker College - High School Diploma,