allen miles
Dawesville,WA
Summary
Innovative Online Manager with background in overseeing online operations, including web development and ecommerce. Demonstrates strong strengths in strategic planning, team leadership, and performance optimization. Notable for enhancing online presence, increasing customer engagement, and ensuring superior user experience. Directly contributed to business growth by leveraging digital strategies and implementing effective online initiatives.
Overview
2
2
years of post-secondary education
2027
2027
years of professional experience
Work History
Online Manager
Coles supermarkets
Halls Head , WA
01.2024 - 07.2026
- Coordinated promotional campaigns across digital platforms to increase brand visibility.
- Oversaw customer inquiries and resolved issues through online communication channels to improve customer satisfaction.
- Managed online inventory to maximize product availability for customers.
- Consolidated customer orders to streamline processing.
- Created effective team rosters to optimize scheduling.
- Facilitated recruitment and training to build a skilled team.
- Work within budgets to achieve KPI targets
- Use of it platforms such as excel and teams
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Ensured compliance with applicable laws regarding privacy policies or terms of service agreements.
- Resolved customer service inquiries related to online purchases or account management issues.
- Trained team members on best practices for online customer service interactions.
Duty Manager
Coles supermarkets
Halls Head , WA
12.2023 - 01.2024
- Supervised daily operations to ensure efficient store management.
- Coordinated staff schedules to optimize workforce productivity.
- Trained new team members on store policies and procedures.
- Resolved customer complaints to enhance shopping experience.
- Implemented safety protocols to ensure a secure environment.
- Conducted regular store audits for compliance with standards.
- Created positive work environment for employees and delivered exceptional customer service.
- Addressed emergency situations effectively to maintain safety. effectively to minimize disruptions and maintain security. to maintain a secure environment.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Ensured adherence to health and safety regulations throughout the premises.
- Responded to customer questions regarding products, prices and availability.
- Provided training sessions for new staff members on company policies and procedures.
Store Support Manager relief
Coles supermarkets
Meadow Springs, WA
04.2023 - 12.2023
- Managed store operations, including staff scheduling and budgeting.
- Supervised daily store operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize coverage and enhance customer service.
- Trained new employees on store procedures and customer interaction techniques.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Collaborated with department managers to streamline workflows and improve efficiency.
- Assumed responsibilities of store manager during supervisor's absence.
Duty Manager
Coles supermarkets
Kalgoorlie , WA
02.2020 - 04.2023
- Supervised daily operations, enhancing store management efficiency.
- Coordinated staff schedules, maximizing workforce productivity.
- Resolved employee issues promptly, maintaining operational continuity in absence of general manager.
- Trained new team members on store policies and procedures.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Liaised with other departments to ensure seamless operations across the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Grocery Manager
Coles supermarkets
Kalgoorlie , WA
01.2016 - 01.2020
- Managed daily operations of grocery department to ensure efficient workflow.
- Oversaw inventory management and restocking processes for optimal product availability.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Implemented merchandising strategies to improve product visibility and customer engagement.
- Trained and mentored staff on customer service and product knowledge skills.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Demonstrated leadership by modeling expected behaviors to team members. and took responsibility for all actions driving culture of performance excellence.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Grocery Department Manager
Woolworths
Kalgoorlie , WA
03.2012 - 01.2016
- Managed daily operations of grocery department to ensure efficient workflow.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Managed merchandising efforts across multiple categories within the grocery department.
- Led team training sessions to improve product knowledge and customer service skills.
- Monitored staff performance and provided constructive feedback for improvement.
- Developed schedules to effectively manage labor resources across shifts.
- Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Coordinated product displays to enhance customer engagement and shopping experience.
- Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Implemented strategies for reducing shrinkage by monitoring employee activities closely.
- Monitored store performance metrics to ensure compliance with company standards.
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Demonstrated leadership by modeling expected behaviors for team members. and took responsibility for all actions driving culture of performance excellence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produce Manager
Woolworths
Perth , WA
05.2007 - 03.2012
- Managed daily operations of fresh produce department.
- Supervised staff in stock rotation and product quality control.
- Coordinated with suppliers to ensure timely delivery of goods.
- Implemented inventory management systems for efficient stock levels.
- Trained team members on product handling and safety standards.
- Ensured compliance with health regulations in food handling practices.
Various roles
Woolworths
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Cert 2 & 3 - Retail Management
Woolworths
06.2000 - 06.2002
Campbelltown Performing Arts High School
Campbelltown Skills
- Problem solving in a fast paced environment
- Compliance oversight
- Conflict resolution
- Time management
- Performance monitoring
- Online inventory and operations management
- Team mentoring and leadership
- Effective communication (verbal/written)
- Building customer and stakeholder relationships
Timeline
Online Manager
Coles supermarkets
01.2024 - 07.2026
Duty Manager
Coles supermarkets
12.2023 - 01.2024
Store Support Manager relief
Coles supermarkets
04.2023 - 12.2023
Duty Manager
Coles supermarkets
02.2020 - 04.2023
Grocery Manager
Coles supermarkets
01.2016 - 01.2020
Grocery Department Manager
Woolworths
03.2012 - 01.2016
Produce Manager
Woolworths
05.2007 - 03.2012
Cert 2 & 3 - Retail Management
Woolworths
06.2000 - 06.2002
Various roles
Woolworths
Campbelltown Performing Arts High School