Allira Crispe
Albany,Australia
Summary
Experienced professional with a diverse background in automotive, receptionist, retail management, and sales consulting. Possesses a Class C driver's license and is willing to work flexible hours. Seeking full-time employment within a supportive team environment.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
De Jonge Mechanical
Albany, WA
01.2025 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
Sales Consultant
TJM
O'Connor, WA
06.2024 - 12.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchases
- Developed lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone, email and in-person requests for information and service.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Store Manager
Repco
Forrestdale, WA
06.2023 - 06.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
Retail Manager
Adultshop.com
Fremantle, WA
06.2022 - 06.2023
- Organize and ensure smooth retail operational procedures; maintaining stock levels, store upkeep/cleanliness, stock transfers, warranty claims, maintaining 100% customer satisfaction, communications with staff and head office.
- Developed a talented and efficient team through effective communication.
- Achieved sales targets by focusing on customer base understanding.
- Trained and mentored many new sales consultants to ensure all company policies and procedures are known and followed.
- Progressed to management level quickly due to strong work ethic and determination.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Disability Support Worker
Sam De Bonde
Albany, WA
03.2020 - 06.2022
- Supported daily living activities including showering, personal care, and hygiene.
- Focused on patient-centered care to promote overall health.
- Facilitated transfers using a hoist between bed and chair.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Harvest Chaser Bin Driver
Eberts Family Farm
West River, WA
10.2021 - 12.2021
- Managed tractor and chaser bin operations for unloading into field bins and trucks.
- Engaged with management to streamline daily processes.
- Demonstrated knowledge of safety and proper operation of heavy farm equipment.
- Facilitated machinery relocation across multiple farms.
Seeding Rock Picker
Warakirri Cropping
West River, WA
03.2021 - 05.2021
- Executed safe use of tractor and tow-behind rock picker to clear rocks ahead of harvest.
- Performed daily service checks to ensure operational readiness of tractor and tow-behind.
- Conducted minor maintenance to optimize machinery operation.
- Assisted seeder drivers in replacing fert boots and coulters.
Disability Support Worker
My Place
Albany, WA
08.2020 - 01.2021
- Guided clients in development of skills and strategies for improving independence in the home and community.
- Provided assistance in healthy meal and snack preparation per dietary guidelines.
- Provided transport support to social activities and doctors appointments.
- Documented client’s daily activities including incident reports as required.
Front of House & Bar
Three Anchors
Albany, WA
12.2018 - 08.2019
- Handled complaints, settled disputes and resolved customer conflicts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Maintained accuracy while handling payments, giving change and providing receipts
Barista
Muzz Buzz
Albany, WA
09.2014 - 02.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated the cash register, collected payments, and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Listened to customer desires and needs to recommend optimal products.
Education
Family And Community Services
South Regional TAFE
WA12.2017
Skills
- Problem-Solving / Adaptive and Creative
- Workplace Safety
- Great Attention to Detail
- Fast Learning
- Excellent Communication
- Dependable and Hardworking
- Can Do Attitude
- Complaint handling
- Customer satisfaction
- Customer relations
Timeline
Automotive Service Advisor
De Jonge Mechanical
01.2025 - Current
Sales Consultant
TJM
06.2024 - 12.2024
Assistant Store Manager
Repco
06.2023 - 06.2024
Retail Manager
Adultshop.com
06.2022 - 06.2023
Harvest Chaser Bin Driver
Eberts Family Farm
10.2021 - 12.2021
Seeding Rock Picker
Warakirri Cropping
03.2021 - 05.2021
Disability Support Worker
My Place
08.2020 - 01.2021
Disability Support Worker
Sam De Bonde
03.2020 - 06.2022
Front of House & Bar
Three Anchors
12.2018 - 08.2019
Barista
Muzz Buzz
09.2014 - 02.2018
Family And Community Services
South Regional TAFE