Allison Shaw
Cloverdale
Summary
Highly organised administration professional with over 20 years of experience across mining, healthcare, legal, and customer service environments. Known for strong organisational skills, attention to detail, and delivering exceptional customer service. A proactive team member who quickly adapts to new systems and enjoys supporting efficient business operations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
OFFICE ADMINISTRATION
Plascorp W.A
Bassendean, WA
04.2026 - 07.2026
- Established office administration standards and best practices that enhanced operational efficiency throughout the business.
- Received and processed customer orders via phone and email, ensuring accurate order entry.
- Accurately entered customer orders into the IFS system to maintain order tracking.
- Handled customer enquiries regarding deliveries, orders, and logistics to ensure timely and accurate responses.
- Coordinated delivery schedules and booked trucks based on weight and length of steel, updating customers daily on delivery times.
- Produced driver paperwork in IFS and organised paperwork for invoicing.
Workshop Job Administration
Sandvik Mining
Kenwick, WA
12.2025 - 04.2026
- Raise purchase orders for mining equipment in Maximo and Aurora. Familiarise myself with Ariba for external orders.
- Raise purchase orders for warehouse using Basware.
- Followed up on backorders to facilitate timely delivery of products.
- Processed daily goods receipting to ensure accuracy of inventory records.
- Learn new ERP systems, Aurora, maximo, Salesforce.
- Raise invoices, close jobs at end of the month.
- Maintain Health and Safety materials.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Medical Receptionist
Belmont City Physiotherapy
Belmont, WA
07.2024 - 09.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing using Best Practise Software.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Owner/Director
Perth Power Cleaning
01.2020 - 01.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Networked and marketed to attract clients and establish long-lasting relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service...
- Sourced and recruited employees on a casual basis to meet staffing needs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded business into new markets.
- Prioritise workloads and maintain good time management.
Administration Officer
Turkish Bakery
Welshpool
01.2019 - 01.2020
- Streamlined administrative processes, improving operational efficiency and reducing turnaround times.
- High level of customer service provision, including taking orders via phone and email, entering into MYOB, updating customer details on the system in SAP, processing credits and resolving customer complaints in a timely manner.
- Ensured timely payment collection by reaching out to overdue accounts on overdue accounts to ensure timely payment collection.
Senior Legal Secretary
Peter A Brindal & Co. Solicitors
Langford, WA
07.2013 - 12.2014
- Managing case files and legal documents, ensuring compliance with court regulations and deadlines.
- Drafted legal correspondence and documents, maintaining high standards of accuracy and professionalism.
- Provided comprehensive administrative support in fast-paced office, organizing, distributing, and filing legal documents.
- Reduced errors in legal documents with thorough proofreading and editing tasks, ensuring accuracy and compliance.
- Enhanced client relations through timely communication of case updates while maintaining professionalism and confidentiality.
- Scheduling all meetings, hearings and events in a cohesive manner.
- Developed and maintained filing and retrieval systems.
- Prepared and processed invoices for attorney billing.
- Safeguarded sensitive information by establishing strong security protocols for physical and electronic files.
Administration/Reception/Accounts/Legal Secretary
Various Contracts
03.2009 - 06.2013
- Greeted clients and answered phone calls to deliver exceptional customer service.
- Oversaw internal sales, addressing customer inquiries and resolving order disputes. - answer phone and take orders or solve any disputes with deliveries.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Followed up on overdue accounts to secure payments and maintain cash flow.
- Raise orders and invoice contractors.
- Prepare quotes for roofing contractors.
- Managed multiple high-priority tasks, ensuring timely completion and high accuracy.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Negotiated with suppliers for office supplies, achieving cost savings for the firm.
Purchasing Officer
Sandvik Mining
Canning Vale, WA
01.2006 - 02.2009
- Purchasing Officer from 2006-2009.
- Sales Administration 1 year 2005 to 2006.
- Managed administrative tasks, including raising and receiving purchase orders in Pronto, processing credits, and obtaining quotes to support procurement operations.
- Developed and sustained strong supplier relationships and contracts to enhance supply chain performance.
- Coordinated follow-up on unpaid invoices to ensure timely payments and maintain cash flow before month-end.
- Payroll duties for contractors, entering daily timesheets of labour hire contractors and cross referencing the hours against the invoice.
Legal Secretary, Admin, Reception, Accounts
Various Roles
Perth, WA
01.2000 - 01.2004
- Tasman Insulation (Insulco), 2004
- Peter A Brindal & Co. Solicitors, 2003
- Hedland Emporium Office Supplies, 2002
- Broome Court House, 2000
- Legal Aid Commission, 2000
Education
Legal Secretary - Law
Law Society of WA
Perth, WA2009
Skills
- Advanced Microsoft Office
- MYOB proficiency
- Data entry accuracy
- Confidentiality compliance
- Communication and documentation
- Cultural competency
- Leadership skills
Certification
- Office and Secretarial Certificate, Swan TAFE, WA.
- Legal Secretarial Certificate, Law Society of WA.
- The Indispensable Assistant, Skill Path Seminars.
- Certificate III MNMC201A, Work Safety.
- Certificate in correct procedure in cleaning and sanitising with Covid 19.
Timeline
OFFICE ADMINISTRATION
Plascorp W.A
04.2026 - 07.2026
Workshop Job Administration
Sandvik Mining
12.2025 - 04.2026
Medical Receptionist
Belmont City Physiotherapy
07.2024 - 09.2025
Owner/Director
Perth Power Cleaning
01.2020 - 01.2024
Administration Officer
Turkish Bakery
01.2019 - 01.2020
Senior Legal Secretary
Peter A Brindal & Co. Solicitors
07.2013 - 12.2014
Administration/Reception/Accounts/Legal Secretary
Various Contracts
03.2009 - 06.2013
Purchasing Officer
Sandvik Mining
01.2006 - 02.2009
Legal Secretary, Admin, Reception, Accounts
Various Roles
01.2000 - 01.2004
Legal Secretary - Law
Law Society of WA