Summary
Overview
Work History
Education
Skills
references
Timeline
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Aloha Hayes

Mackay,QLD

Summary

I am a very reliable worker, with experience in customer service.

Overview

4
4
years of professional experience

Work History

NDIS Support Worker

Let's Do Mackay
Mackay, QLD
06.2024 - Current
  • Organised leisure activities for clients in the community.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.

Nail Technician

Venus Nail Lounge
Mackay, QLD
08.2021 - 04.2024
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Conducted consultations with clients to determine their needs and preferences.
  • Promoted additional services to existing clients in order to increase revenue.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Attended continuing education courses related to nail care techniques.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Answered and directed phone calls to appropriate staff members.

Retail Assistant

Dollars and Sense
Mackay, QLD
11.2020 - 08.2021
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Assisted in setting up promotional displays, signage and window displays.
  • Maintained cleanliness and organization of store shelves and displays.

Education

Mackay State High School
Mackay QLD
08-2021

Skills

  • Skill Development
  • Budgeting and financial management
  • Customer Service
  • Team Collaboration
  • Time Management
  • Appointment management
  • Adaptability
  • Organization
  • Multitasking
  • Attention to Detail

references

Kay and Douglas Gaylord - co-owners of Chick-A-Dee

(my previous Employers)

shop phone number = (07) 4957 7438

Gina T's Hair Salon - I undertook work experience with them for a week.

Salon number = (07) 4951 3970

Timeline

NDIS Support Worker

Let's Do Mackay
06.2024 - Current

Nail Technician

Venus Nail Lounge
08.2021 - 04.2024

Retail Assistant

Dollars and Sense
11.2020 - 08.2021

Mackay State High School

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Aloha Hayes