Aloise Anderson
Labrador,QLD
Summary
Dynamic and results-driven Senior Housekeeping Supervisor at O'Reilly Rainforest Retreat, skilled in training and mentoring staff while ensuring health and safety compliance. Successfully implemented inventory control systems, optimizing supply usage and enhancing guest satisfaction through exceptional customer service and effective team building.
Overview
2025
2025
years of professional experience
Work History
Senior Housekeeping Supervisor
O'Reilly Rainforest Retreat QLD
O'Reilly Rainforest Qld
06.2023 - 07.2024
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and guest expectations.
- Trained and mentored staff on efficient cleaning techniques and safety protocols to enhance team performance.
- Coordinated scheduling of housekeeping staff to ensure adequate coverage during peak occupancy periods.
- Implemented inventory management systems for housekeeping supplies, optimizing usage and reducing waste.
Housekeeping Supervisor
Ningaloo Reef WA
Coral Bay QLD
2022 - 2023
- Supervised daily cleaning operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
- Implemented new cleaning procedures, enhancing workflow efficiency and team productivity.
Night Manager Housekeeping
Monkey Mia Resort WA
Denham, WA
2020 - 2021
- Supervised nightly operations to ensure guest satisfaction and safety standards.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Managed front desk operations, addressing guest inquiries and resolving complaints promptly.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Developed strategies to enhance guest experience through personalized service initiatives.
- Led team meetings to discuss challenges, share updates, and foster a collaborative work environment.
Cleaner Supervisor
Private Properties Australia
2020 - 2020
- Supervised cleaning teams to ensure high standards of cleanliness and safety compliance.
- Coordinated schedules and task assignments to optimize workflow efficiency among cleaning staff.
- Trained new employees on proper cleaning techniques and safety protocols for various properties.
- Conducted quality inspections to maintain service excellence and address areas for improvement.
- Developed training materials to enhance team skills and promote best practices in maintenance procedures.
Team Leader
Daydream Island
2018 - 2018
- Led team in daily operations, ensuring adherence to service standards and guest satisfaction.
- Coordinated staff schedules to optimize resource allocation and achieve operational efficiency.
- Trained new employees on best practices and company protocols, enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced operational delays.
Room Attendant
Sails in the Desert
2017 - 2018
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Utilized cleaning equipment and chemicals safely to ensure compliance with health standards.
- Responded promptly to guest requests, demonstrating adaptability and commitment to service excellence.
- Assisted in inventory management by restocking supplies efficiently and accurately.
Housekeeping Supervisor
Karrie Valley Pemberton WA
2017 - 2018
- Supervised daily housekeeping operations to maintain cleanliness and organization of guest accommodations.
- Trained staff on effective cleaning techniques and safety protocols to enhance service quality.
- Implemented inventory management practices for cleaning supplies, ensuring adequate stock levels at all times.
- Coordinated scheduling of housekeeping staff to optimize workflow and meet occupancy demands.
- Addressed guest feedback promptly, enhancing overall satisfaction with housekeeping services.
- Conducted regular inspections of guest rooms and common areas to uphold hygiene standards.
Room Attendant
Mercure Resoet
2017 - 2017
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Replenished room supplies, including linens, toiletries, and refreshments, to enhance guest experience.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Insulation Coordinator
Universe Solar Bundall Gold Coast
Bundall, QLD
2008 - 10.2016
- Coordinated insulation installation schedules to optimize team efficiency and project timelines.
- Assisted in selecting appropriate insulation materials based on project specifications and energy efficiency goals.
- Monitored inventory levels of insulation products, ensuring timely replenishment to meet project demands.
- Collaborated with contractors to ensure compliance with safety regulations and industry standards during installations.
- Managed budget constraints effectively, optimizing resource allocation without compromising quality or deadlines.
- Provided technical expertise to clients during pre-sales consultations, resulting in successful contract negotiations and increased sales revenue.
- Oversaw daily operations, ensuring team adherence to quality standards and service level agreements.
- Analyzed call metrics to identify trends, enhancing operational efficiency and customer satisfaction.
- Developed training programs addressing knowledge gaps, resulting in increased agent competency and retention.
Education
High School Diploma -
Coombabah
Coombabah State High SchoolSkills
- Workload prioritization
- Motivational skills
- Health and safety compliance
- Task delegation
- Cleaning practices
- Customer service
- Training and mentoring
- Staff training and development
- Task assignment
- Team building
- Customer relationship management
- Guest relations
- Department coordination
- Staff motivation
- Inventory control
- Ordering cleaning supplies
- Staff scheduling
- Performance evaluation
- Performance improvements
- Staff evaluations
Timeline
Senior Housekeeping Supervisor
O'Reilly Rainforest Retreat QLD
06.2023 - 07.2024
Housekeeping Supervisor
Ningaloo Reef WA
2022 - 2023
Night Manager Housekeeping
Monkey Mia Resort WA
2020 - 2021
Cleaner Supervisor
Private Properties Australia
2020 - 2020
Team Leader
Daydream Island
2018 - 2018
Room Attendant
Sails in the Desert
2017 - 2018
Housekeeping Supervisor
Karrie Valley Pemberton WA
2017 - 2018
Room Attendant
Mercure Resoet
2017 - 2017
Insulation Coordinator
Universe Solar Bundall Gold Coast
2008 - 10.2016
High School Diploma -
Coombabah