Summary
Overview
Work History
Education
Skills
Timeline
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Aloka Heighway

Summary

Passionate about promoting lasting client and customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and related roles.

Overview

8
8
years of professional experience

Work History

Dental Assistant / Receptionist

Grand Dental
10.2019 - Current
  • Perform chair-side duties for general dentistry, endodontic procedures, oral surgeries, orthodontics and implants.
  • Administration and reception duties, being the first point of contact and representing the practice in a professional matter.
  • Sanitize trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintain supply inventory, placing and expediting orders for supplies while staying within practice budget.
  • Handle payments and balancing accounts, explaining payment options to patients and maintain record of daily income.
  • Maintain incoming and outgoing phone calls and emails for suppliers, patient follow up protocols, and general inquiries.
  • Train new staff on chair-side duties, logging documents, sterilisation and infection control.

Catering Assistant

Peter's Party Helpers
03.2018 - 12.2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained composure and work quality while under pressure at monumental events such as weddings, funerals, milestone birthdays, work functions, etc.
  • Maintained high personal grooming standards and uniform presentation.
  • Arranged furniture and decorations to assist in setting up for catering events.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Followed food safety practices and sanitation guidelines.

Waitress

Thai Square
07.2016 - 01.2019
  • Greeted customers in store or on receiving phone calls, discussed specials and answered customers queries.
  • Kept servers area clean, cleared and cleaned tables and washed dishes and utensils.
  • Handled and resolved customers concerns.
  • Processed orders, collected payments, balanced cash receipts and maintained accurate cash drawer.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

High School Diploma -

Springwood High School
Springwood, NSW
09.2018

Skills

  • Customer service
  • Time management
  • Working under pressure
  • Conflict resolution
  • Attention to detail
  • Adaptability
  • Organization
  • Professionalism

Timeline

Dental Assistant / Receptionist

Grand Dental
10.2019 - Current

Catering Assistant

Peter's Party Helpers
03.2018 - 12.2022

Waitress

Thai Square
07.2016 - 01.2019

High School Diploma -

Springwood High School

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Aloka Heighway