Summary
Overview
Work History
Education
Skills
Equipment Used
Computers
Licences
Hobbies and Interests
Part Time And Casual Work
Timeline
Generic

Alwyn Serjeant

Summary

Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths. Diligent with solid background in customer service and cash handling. Consistently recognized for efficiently managing transactions and maintaining organized work environment. Demonstrated skill in problem-solving and providing excellent customer service.

Overview

41
41
years of professional experience

Work History

Customer Service

CDA Eastland Trade Supplies
02.2022 - Current

.

  • Delivery of outstanding customer service for all customer requirements and expectations
  • Loading and unloading of goods, making sure that items handled correctly and placed accurately in the warehouse
  • Monitor paperwork and ordering to ensure customer's needs are fulfilled
  • Maintain quality control in various product areas
  • Use of computer to manage stock control and orders
  • Liaise with supplier's face to face and by telephone
  • Operate forklift
  • Delivery
  • Ability to hear the customer's request and provide them with a solution
  • Training/mentoring

Service Person Driver

Kennard's Lambton
08.2017 - 02.2022
  • Operation of company vehicles requiring MR license
  • Preformed cleaning & maintain on sanitation units
  • Yard maintenance
  • Service hire machinery
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Senior Trade Counter Sales

SPECIALTY FASTENERS
05.2007 - 08.2017
  • Delivery of outstanding customer service for all customer requirements and expectations
  • Monitor paperwork and ordering to ensure customer's needs are fulfilled
  • Operate forklift
  • Operation of company vehicles
  • Ability to hear the customer's request and provide them with a solution
  • Training/mentoring

Stores Person - Trades Assistant

BRIAN CLULOW INDUSTRIAL PUMPING
01.2002 - 01.2007
  • Operate 8 ton Vehicle and Hiab
  • Delivery of goods to relevant sites
  • Maintaining a delivery timetable and schedule for all customer requirements and expectations
  • Maintain an up-to-date vehicle maintenance and servicing schedule to ensure vehicle and employee safety
  • Maintain safety equipment levels as per OH&S requirements
  • Arrange transport and costing for prompt delivery Australia wide
  • Site visits for removal and installation of pumps and equipment
  • Loading and unloading of goods
  • Use of computer to manage orders
  • Liaise with supplier's face to face and by telephone
  • Operate forklift
  • Receive and dispatch stock

Store Person I Driver

PLUMMERS SUPPLIES CO-OP Limited
01.2001 - 01.2002
  • Delivery of stock items to customers and work sites
  • Loading and unloading of goods
  • Use of computer to manage orders
  • Liaise with supplier's face to face and by telephone
  • Investigate stock discrepancies
  • Operate forklift
  • Receive and dispatch stock

Warehouse Supervisor

DORF CLARK INDUSTRIES
01.1984 - 01.2001
  • Supervise the loading and unloading of goods, making sure that items handled correctly and placed accurately in the warehouse
  • Monitor inventory paperwork
  • Maintain quality control in various product areas
  • Conduct stock-takes
  • Use of computer to manage stock control and orders
  • Organize maintenance and service of equipment
  • Oversee warehouse layout to maintain optimum working procedures
  • Investigate stock discrepancies
  • Supervision of staff
  • Train staff as required
  • Operation of specialized equipment
  • Operate and supervise forklift
  • Receive and dispatch stock
  • Ensure efficient running of warehouse to satisfy customer needs in a timely manner
  • Solved problems daily, working closely with customers and staff
  • Committed team player in supporting company objectives

Education

School Certificate -

Jesmond High School
Jesmond NSW

Certificate IV -

Retail
Newcastle, NSW

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills

Equipment Used

  • Power Tools
  • Overhead crane
  • Hiab
  • Spray painting
  • MR Truck licence
  • Forklift
  • Motorcycle Licence

Computers

  • AS400
  • Attaché
  • Windows
  • Pronto

Licences

  • MR, Motorcycle
  • OH&S Induction Accredited Assessor of Crane Equipment
  • Forklift Licence
  • Green Card

Hobbies and Interests

  • Motorcycling
  • Art, Painting
  • Supporting charities
  • Fun Raising
  • Camping
  • Family

Part Time And Casual Work

Newcastle Teachers College, Voluntary Garden work, 1983

Timeline

Customer Service

CDA Eastland Trade Supplies
02.2022 - Current

Service Person Driver

Kennard's Lambton
08.2017 - 02.2022

Senior Trade Counter Sales

SPECIALTY FASTENERS
05.2007 - 08.2017

Stores Person - Trades Assistant

BRIAN CLULOW INDUSTRIAL PUMPING
01.2002 - 01.2007

Store Person I Driver

PLUMMERS SUPPLIES CO-OP Limited
01.2001 - 01.2002

Warehouse Supervisor

DORF CLARK INDUSTRIES
01.1984 - 01.2001

School Certificate -

Jesmond High School

Certificate IV -

Retail
Alwyn Serjeant