Alyana Maureen Asano
MELBOURNE,VIC
Summary
Analytical and detail-oriented professional with over 10 years of experience in customer service, administrative support, and account management across diverse industries. Skilled in maintaining accurate records, handling confidential information, and ensuring compliance with organizational policies and regulations. Adept at managing multiple priorities, delivering exceptional client support, and streamlining administrative processes. Recognized for strong communication, organizational, and problem-solving skills, with a proven ability to adapt quickly to dynamic environments.
Overview
12
12
years of professional experience
Work History
Regulatory Support Officer
Auckland Council
Auckland, New Zealand
08.2024 - 04.2025
- Ensure excellent customer service by providing prompt and accurate responses to all customer inquiries and requests for service from both internal and external customers
- Maintaining customers profiles updated and accurate
- Making sure all customers and dogs in Auckland are given the attention and help needed
- Carry out all support functions accurately and in line with legislation, council policies and processes, and within statutory target time frames.
- Ensured compliance with legislation and council policies, achieving timely support functions and enhancing regulatory accuracy.
- Monitored and updated customer profiles, leading to measurable improvements in service delivery and customer satisfaction.
- Provided exceptional customer service, ensuring all inquiries were addressed promptly and accurately, thereby enhancing community engagement.
- Streamlined regulatory processes to ensure compliance, resulting in timely support functions and improved service accuracy across the council.
CPH Administrator
Auckland Council
Auckland, New Zealand
06.2024 - 08.2024
- Supporting the Dog Licensing in managing dog tags prior to distribution process
- Maintaining accurate records and files for the Dog Licensing
- Handling confidential and sensitive information with discretion
- Supporting ongoing projects by coordinating tasks, tracking progress, and ensuring deadlines are met
- Responsible for managing various aspects related to the welfare, health, and regulations pertaining to dogs within a community
Front House
Luna Bakery & Cafe
Auckland, New Zealand
05.2023 - 10.2023
- Manage payment transactions in accordance with the Café financial policies and procedures and to handle all transactions with diligence, honesty, and integrity
- Fulfil other duties as required by management or other department personnel as requested
- To assist in the setup and maintenance of all restaurant service areas
- To assist in the receipt of deliveries
- To assist in the operation of an effective reservations program
Deli Assistant
Countdown (Woolworths) NZ Supermarkets
Auckland, New Zealand
12.2022 - 04.2023
- Follow proper food safety guidelines and procedures to prevent cross-contamination
- Keep work areas, equipment, and utensils clean and sanitized
- Provide information to customers about different products, specials, and promotions
- Monitor and rotate stock to ensure freshness
- Handle customer inquiries, concerns, and complaints professionally
- Monitor inventory levels and communicate restocking needs to management
Administrative Assistant
All Heydays Customs Brokerage
Manila, Philippines
09.2013 - 09.2022
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Develop and maintain a filing system
- Submit and reconcile expense reports
- Updating spreadsheets and other data entry tasks
- Act as the point of contact for internal and external clients
- Accounts receivable and payable duties
Intern
Acacia Hotel Manila
Muntinlupa, Philippines
11.2012 - 01.2013
- Check for any inadequacies on the facilities and amenities
- Make sure the rooms' hygiene are up to standard
- Restock consumables
- Monitored facility standards to identify maintenance needs, ensuring a safe and welcoming environment for guests.
- Coordinated with housekeeping to efficiently restock consumables, improving operational flow and reducing guest complaints.
Education
Bachelor of Science - Hotel And Restaurant Management
De La Salle University
Cavite, PhilippinesSkills
- Customer service
- Data management
- Process documentation
- Quality assurance
- Customer relationship management
- Record keeping
- Inventory management
- Effective communication
- Attention to detail
- Office administration
- Data entry
- Record management
- Time management
- Business operations support
- Invoice processing
- Administrative operations
- Microsoft Office usage
Languages
English
Professional
Tagalog
Native/ Bilingual
Timeline
Regulatory Support Officer
Auckland Council
08.2024 - 04.2025
CPH Administrator
Auckland Council
06.2024 - 08.2024
Front House
Luna Bakery & Cafe
05.2023 - 10.2023
Deli Assistant
Countdown (Woolworths) NZ Supermarkets
12.2022 - 04.2023
Administrative Assistant
All Heydays Customs Brokerage
09.2013 - 09.2022
Intern
Acacia Hotel Manila
11.2012 - 01.2013
Bachelor of Science - Hotel And Restaurant Management
De La Salle University